Burkell Plumbing

In the last month, reviews highlight notable themes surrounding both positive and negative experiences with Burkell Plumbing. On one side, numerous customers commend the technicians for their professionalism, timeliness, and ability to handle a variety of plumbing situations efficiently. Many reviewers described their experiences, noting the friendly and knowledgeable service from the crew. They a... Read more

In the last month, reviews highlight notable themes surrounding both positive and negative experiences with Burkell Plumbing. On one side, numerous customers commend the technicians for their professionalism, timeliness, and ability to handle a variety of plumbing situations efficiently. Many reviewers described their experiences, noting the friendly and knowledgeable service from the crew. They appreciated the proactive communication regarding job status and costs, which builds trust. However, sentiments shift towards dissatisfaction in several key areas, particularly with pricing and administrative practices. Multiple customers reported unexpected high charges, feeling misled about costs during appointments. Instances of billing disputes, lack of itemized invoices, and perceived overcharging for parts and labor were frequently mentioned. This aggravation often extended to poor customer service, with customers expressing frustration over unreturned calls or dismissive interactions with the office staff. Another concerning trend is management's responsiveness; several reviewers noted that attempts to escalate their issues to the owner were met with silence, leading some to suspect a lack of genuine concern for customer satisfaction. The variability in customer experiences suggests that while the field staff may provide excellent service, there is a disconnect with office operations that negatively impacts overall customer perceptions. Despite the negative feedback, a significant number of long-time clients maintain loyalty, citing consistent positive experiences over the years. For them, the quality of service and familiarity with the team seem to outweigh any recent shortcomings. This division in customer sentiment illustrates a need for Burkell Plumbing to address operational inconsistencies and improve their customer service responsiveness to maintain their strong reputation. Read less