Zacks Plumbing

The recent feedback reflects a dichotomy of experiences among customers of Zacks Plumbing, now known as "Water Heater Solutions & Plumbing." On one hand, a few reviewers acknowledged the punctuality and professionalism of Zack and his team, appreciating swift repairs when performed. They noted instances of effective dispatch coordination and successful completion of certain tasks, indicating compe... Read more

The recent feedback reflects a dichotomy of experiences among customers of Zacks Plumbing, now known as "Water Heater Solutions & Plumbing." On one hand, a few reviewers acknowledged the punctuality and professionalism of Zack and his team, appreciating swift repairs when performed. They noted instances of effective dispatch coordination and successful completion of certain tasks, indicating competence in straightforward plumbing jobs. Conversely, a significant number of reviews highlight serious shortcomings and negative experiences with the company. Many customers reported unresolved issues, such as leaky faucets that remained unaddressed despite multiple service visits. A common theme in these negative reviews revolves around a perceived lack of follow-through; customers remarked on unreturned calls, absence of follow-up from the contractor, and unfulfilled promises to complete repairs. This has fostered a sense of frustration and betrayal, with some customers expressing that the company showed an apparent disregard for customer satisfaction, prioritizing monetary gain over quality service. Further alarming allegations have emerged, including invasions of privacy, as one reviewer mentioned the contractor taking videos inside their home without consent. This issue raises substantial concerns about professionalism and ethical conduct. Additionally, a noteworthy pattern is the frustration directed at home warranty companies for assigning Zacks Plumbing for repairs, with multiple users advising others to decline such assignments. The sentiment surrounding after-service support is particularly negative, as customers repeatedly faced delays and unresponsiveness, leading to heightened dissatisfaction. In summary, while Zacks Plumbing has received a few endorsements for straightforward tasks, an overarching sentiment points to a substantial risk for potential customers, suggesting that reliance on this company for plumbing services may be regrettable. The combination of poor communication, incomplete repairs, and ethical concerns is driving many customers away from utilizing their services again. Read less