Grant Plumbing

The reviews reflect a general appreciation for Grant Plumbing, particularly in aspects such as customer service, technical competence, and reliability. Clients frequently laud Scott for his responsiveness, professionalism, and ability to solve plumbing issues promptly. Comments like "Scott and his team are San Mateo / Foster City locals" underscore the advantage of local knowledge and rapport with... Read more

The reviews reflect a general appreciation for Grant Plumbing, particularly in aspects such as customer service, technical competence, and reliability. Clients frequently laud Scott for his responsiveness, professionalism, and ability to solve plumbing issues promptly. Comments like "Scott and his team are San Mateo / Foster City locals" underscore the advantage of local knowledge and rapport with community members. Multiple reviewers have shared experiences where Scott was able to provide competitive pricing and thoughtful solutions, contributing to a positive overall perception of the company. Many customers express trust in Grant Plumbing, with statements like "he's my go-to plumber for all my properties" indicating long-term customer loyalty. Reviewers value the hands-on service, with personal recommendations for referrals evident among strangers who discuss plumbing needs. Conversely, there are significant concerns regarding specific experiences that detract from the company's favorable reputation. A few customers recount scenarios where service fell short. For instance, issues of insufficient knowledge regarding complex plumbing problems and poor follow-up communication were mentioned, particularly during troubleshooting situations with tankless water heaters. The frustration expressed in reviews, such as "Grant plumbing is going to try to cash money from you for no work" highlights a clear divide in customer experiences. Additionally, one reviewer described a situation where Scott's team caused further damage, leading to loss of trust. Common threads among positive reviews include appreciation for the quality of work and the eagerness to help clients navigate through challenging situations. Customers frequently comment on Scott's ease of communication and the professional manner in which he addresses their plumbing needs. However, criticisms of inconsistent service quality, lack of follow-through, and instances of perceived overcharging for work done bring to light areas where the company may need improvement. In summary, while Grant Plumbing is seen positively by many, with a solid base of loyal customers who appreciate the service provided, attention to customer feedback and consistency in service quality would be beneficial for addressing the concerns raised by less satisfied clients. Read less