American Plumbing & Drain

American Plumbing and Drain (Mario) has an overwhelmingly negative review profile across all four dimensions, with professionalism being the most critically damaged area. Across 68 reviews spanning 2008–2024, rudeness, verbal abuse, hanging up on customers, no-shows, and condescending behavior are reported in the majority of negative reviews, which constitute roughly 60–65% of all reviews. Pro... Read more

American Plumbing and Drain (Mario) has an overwhelmingly negative review profile across all four dimensions, with professionalism being the most critically damaged area. Across 68 reviews spanning 2008–2024, rudeness, verbal abuse, hanging up on customers, no-shows, and condescending behavior are reported in the majority of negative reviews, which constitute roughly 60–65% of all reviews. Project completion is severely impacted by numerous accounts of unfinished work, misdiagnoses, refused repairs, and jobs that required follow-up by other plumbers. On the positive side, a meaningful minority of reviewers — particularly those who hired Mario directly rather than through AHS — describe him as knowledgeable, fair-priced, honest, and effective, which prevents the scores from bottoming out entirely. Pricing receives a moderate score because while several reviews cite overcharging and suspicious upcharges through AHS, an equal number of direct-hire customers praise his fairness and transparency compared to competitors. Read less