The Sewer Pros

The reviews collectively indicate a stark dichotomy in experiences with The Sewer Pros, with the following key observations:Positive Technician Feedback: Many reviews commend individual technicians for their professionalism, friendliness, and thoroughness. Customers appreciated the knowledge and explanations provided by technicians during inspections and service calls. A few names such as Jim, Nic... Read more

The reviews collectively indicate a stark dichotomy in experiences with The Sewer Pros, with the following key observations:Positive Technician Feedback: Many reviews commend individual technicians for their professionalism, friendliness, and thoroughness. Customers appreciated the knowledge and explanations provided by technicians during inspections and service calls. A few names such as Jim, Nick, and Brandon were frequently mentioned positively, suggesting they deliver quality service.Service Failures and Disputes: A recurrent theme is the dissatisfaction concerning the quality of the service. Several customers reported that problems re-emerged shortly after services were completed, with a notable instance of a backup occurring within two weeks of a completed cabling service. This led to frustration regarding the lack of warranty and follow-up service.Inspection Negligence: Many reviewers expressed disappointment regarding sewer inspections that failed to identify critical issues. Several mentioned significant structural problems overlooked during initial inspections, leading to costly repairs. This has resulted in a feeling of distrust, with some reviewers urging potential customers to seek alternative companies for inspections.Poor Communication and Customer Service: Customers frequently highlighted poor communication regarding service appointments and follow-ups. Instances of technicians not informing customers properly about service guarantees and issues during inspections led to dissatisfaction. Some reviewers felt that the company was dismissive of their concerns or quick to blame customers for issues that arose.Mixed Customer Support Experiences: While some customers reported effective resolutions and prompt service following complaints, others described a lack of timely response and inadequate compensation for damages caused during service, specifically in cases involving cleanup after sewage exposure.Conflicting Experiences with Pricing: There are mixed feelings about the pricing structure. Some customers described transparency and fair upfront pricing, while others felt pressured into additional services or found themselves charged for unnecessary inspections and treatments. In summary, while The Sewer Pros have technicians capable of providing excellent service, their systemic issues around service reliability, inspection thoroughness, and customer communication appear to be significant pain points leading to a negative overall perception. Many customers recommend caution when dealing with the company, especially regarding initial inspections and service guarantees, while a few encourage utilizing specific technicians who have gained their trust. Read less