Service Now Plumbing, Heating Air & Electrical

Service Now Plumbing, Heating Air & Electrical has received overwhelmingly negative feedback based on recent customer experiences. Reviewers express frustration regarding the lack of communication, reliability, and customer service. A common theme includes scheduling issues, with customers reporting no-show appointments and inadequate follow-up. The sentiment reflects a significant dissatisfaction... Read more

Service Now Plumbing, Heating Air & Electrical has received overwhelmingly negative feedback based on recent customer experiences. Reviewers express frustration regarding the lack of communication, reliability, and customer service. A common theme includes scheduling issues, with customers reporting no-show appointments and inadequate follow-up. The sentiment reflects a significant dissatisfaction, indicating that the company has failed to meet basic service expectations. --- The detailed sentiment analysis reveals several recurring sentiments and findings among the reviews. Customers are primarily frustrated with the company's communication practices. Multiple reviewers mention that after scheduling appointments, the technician either failed to show up or did not provide a timely update on their arrival, leading to disappointment and a feeling of being disregarded. The absence of courtesy calls is highlighted as a specific point of irritation, suggesting that customers expect more transparency and respect for their time. In summary, the primary issues identified include poor follow-through on commitments, inadequate customer service response, and a general lack of accountability. This pattern of negative experiences indicates systemic operational challenges within Service Now Plumbing, Heating Air & Electrical that need to be addressed to regain customer trust and improve overall satisfaction. Read less