Plotke Plumbing & Heating

Overall, Plotke Plumbing & Heating has received mixed reviews in the past month, with both positive and negative sentiments evident across customers' experiences. Positive Aspects: - Quality of Work: Several reviewers commend the quality and efficiency of the plumbing work performed. Tasks such as replacing water heaters, clearing drains, and general repairs have received praise. Customers often ... Read more

Overall, Plotke Plumbing & Heating has received mixed reviews in the past month, with both positive and negative sentiments evident across customers' experiences. Positive Aspects: - Quality of Work: Several reviewers commend the quality and efficiency of the plumbing work performed. Tasks such as replacing water heaters, clearing drains, and general repairs have received praise. Customers often noted the thoroughness and professionalism of individual plumbers, whose knowledge and ability to answer questions added to a positive service experience. - Emergency Service: The company received favorable feedback for its responsiveness, particularly in emergency situations. Customers appreciated prompt service and technicians that arrived when promised. - Honesty and Customer-Centric Approach: Certain reviews highlighted instances where the technicians provided cost-saving advice, showing a commitment to customer satisfaction rather than pushing for extra work. Negative Aspects: - Customer Service Issues: A recurring theme was the decline in customer service quality following the change in ownership. Customers reported difficulties in reaching representatives, perceived rudeness, and delays in follow-up, which significantly impacted their satisfaction with the service. - Billing and Transparency Problems: Numerous reviews focus on dissatisfaction with billing practices, including unexpected charges, disputes over service fees for short visits, and concerns about the lack of upfront pricing. Many felt that they were charged excessively for simple tasks or were surprised by fees for follow-up visits that were poorly communicated. - Inconsistent Service Experience: While some customers had positive interactions, others reported their experiences as frustrating or negative. Issues such as unprofessional behavior from some technicians and dissatisfaction with the outcome of repairs were commonly noted. In summary, while there remains a segment of customers who value Plotke Plumbing's long-standing reputation and quality work, a substantial number voice concerns about service consistency, communication, and billing transparency post-ownership transition. This highlights a critical area for improvement in their operations to restore customer confidence and satisfaction. Read less