American Leak Detection of South San Diego

The reviews for American Leak Detection of South San Diego reflect a split experience among customers. On one hand, certain reviews commend specific technicians, especially Josh, for their professionalism, respectful demeanor, and thoroughness in testing for leaks. Clients appreciated clear communication, prompt service, and a commitment to ensuring that services were completed properly without un... Read more

The reviews for American Leak Detection of South San Diego reflect a split experience among customers. On one hand, certain reviews commend specific technicians, especially Josh, for their professionalism, respectful demeanor, and thoroughness in testing for leaks. Clients appreciated clear communication, prompt service, and a commitment to ensuring that services were completed properly without unnecessary upselling. One reviewer specifically noted how Josh handled a tense situation calmly and diligently, completing the necessary tests despite external noise and interruptions. Conversely, the reviews also spotlight significant issues with customer service and scheduling from the office staff. A recurring complaint is aimed at Michelle, who handles phone inquiries and scheduling, where customers felt belittled and expressed frustrations regarding long wait times for service. One customer illustrated a scenario where they felt misinformed about the testing process and faced additional charges for services that seemingly should have been included in the original visit. This lack of customer-centric communication led to several clients feeling alienated and frustrated, often resulting in them seeking alternatives rather than continuing to work with American Leak Detection. Furthermore, there is a notable emphasis on the inconsistency of service quality. While some customers celebrated successful interactions and repairs, others reported a lack of follow-up or resolution in their cases, prompting a feeling of neglect. This inconsistency in service delivery highlighted the need for better internal communication and scheduling practices within the organization. In summary, while American Leak Detection has technicians who perform well on-site, the overarching sentiment reflects a need for improved customer service and office management to align better with the quality of technical work provided. The negative experiences with scheduling and staff demeanor could potentially hinder repeat business and referrals. Various customers indicated a willingness to switch to competitors, emphasizing the impact of customer service on overall satisfaction. Read less