Service 4 Plumbing

Positive Attributes: - Punctuality and Responsiveness: Many reviewers noted that Service 4 Plumbing, and particularly Napoleon, were prompt in responding to calls and arriving on-site, often within the promised timeframe. - Expertise and Knowledge: Several customers commended the professionalism and knowledge of the technicians, especially Napoleon, who provided clear explanations and effect... Read more

Positive Attributes: - Punctuality and Responsiveness: Many reviewers noted that Service 4 Plumbing, and particularly Napoleon, were prompt in responding to calls and arriving on-site, often within the promised timeframe. - Expertise and Knowledge: Several customers commended the professionalism and knowledge of the technicians, especially Napoleon, who provided clear explanations and effective solutions. Reviews emphasized the effectiveness of repairs and the quality of work performed. - Customer Care: A portion of the reviews highlighted the supportive nature of the staff, where team members went above and beyond to help customers, especially in emergency situations.Negative Attributes: - High Pricing: A recurring theme in the negative reviews is the perception of overpricing. Multiple customers reported feeling taken advantage of, particularly in cases where they believed jobs were unnecessarily inflated or repairs that should have been inexpensive ended up costing excessively. - Poor Customer Service Experiences: Several reviews mentioned dissatisfaction with customer service, specifically related to the owner's attitude and the overall handling of complaints. Instances of perceived arrogance and disrespect were cited, particularly in interactions involving service discrepancies. - Inconsistency in Service Quality: Reviews reflect a division in satisfaction levels; while some experiences described high-quality service, others reported shoddy work, and that issues remained unresolved even after follow-up visits.Common Customer Concerns: - Ethics and Integrity: A significant concern among reviewers revolves around the ethical practices of the company. Some felt that they were misled regarding pricing structures or the need for work that was not ultimately necessary. - Racial and Discriminatory Experiences: A few customers expressed feelings of discrimination, particularly in interactions with the owner and voiced concerns over how they were treated during service calls Read less