Pro Rooter, Inc.

The reviews indicate a split in customer experiences with Pro Rooter, where some have had exceptionally positive interactions while others faced serious issues, notably with scheduling and communication. The top positives include:Exceptional Technicians: Customers frequently mentioned technicians like Hector Jr. and Richard positively, attributing their expertise and professionalism to successful ... Read more

The reviews indicate a split in customer experiences with Pro Rooter, where some have had exceptionally positive interactions while others faced serious issues, notably with scheduling and communication. The top positives include:Exceptional Technicians: Customers frequently mentioned technicians like Hector Jr. and Richard positively, attributing their expertise and professionalism to successful outcomes. Reviewers noted thorough communication, punctual arrival, and detailed explanations of the processes involved.Quality of Work: Many reviews lauded the quality of plumbing work performed, especially for significant jobs like sewer line replacements and leak repairs. Customers expressed satisfaction with the cleanliness maintained during work and the restoration of sites post-service.Affordability: Some customers found Pro Rooter's pricing to be competitive or lower than competitors, smiling at the perceived value for the services provided. Conversely, several significant problems arose from the reviews, including:Missed Appointments and Communication Breakdowns: Many reviewers experienced missed appointments without adequate notice, leading to frustration. Lack of follow-up or updates regarding scheduling led to a perception of unprofessionalism.Perceived Overcharging and Hidden Costs: Reviewers voiced concerns about being quoted one price only to be charged more upon completion. Some claimed they felt misled regarding the necessity of certain repairs, indicating a trend of aggressive sales tactics that resulted in dissatisfaction.Inconsistent Customer Service: While some testimonies praised the customer service experience, others reported being ignored or experiencing a lack of accountability from management when problems arose, contributing to a negative overall sentiment.Frequent Technician Turnover: There were mentions (albeit limited) of technicians not demonstrating knowledge or potentially being dismissive of issues, leading to lingering problems post-service. The overall sentiment reflects a mixture of high praise and deep disappointment, indicating that while certain employees provide exemplary service, systematic issues in scheduling, communication, and accountability need to be addressed to enhance overall customer experience. Read less