Clausen-Patten

The review indicates an exceptional level of customer satisfaction with Clausen-Patten. The reviewer notes the efficient service in replacing two water heaters, emphasizing the timely response of the technician who completed the job within 2.5 hours on a workday. This suggests that the company values customer convenience and prioritizes prompt service. Furthermore, the customer expresses apprecia... Read more

The review indicates an exceptional level of customer satisfaction with Clausen-Patten. The reviewer notes the efficient service in replacing two water heaters, emphasizing the timely response of the technician who completed the job within 2.5 hours on a workday. This suggests that the company values customer convenience and prioritizes prompt service. Furthermore, the customer expresses appreciation for the company's experience and capability, referring to previous successful jobs completed by the plumber named Frank. This indicates a strong reliance on the expertise of their staff, which is likely a common theme in other reviews as well. The mention of the company being "fair" and "honest" speaks to the integrity of Clausen-Patten and suggests that many customers feel they are provided with transparent pricing and reliable advice regarding their plumbing needs. In terms of product quality, the reviewer mentions the Rheem water heaters that were installed, implying confidence in the quality of the products recommended by the company. While there is a hint of skepticism regarding the longevity of the new installations, the overall tone remains positive. Overall, the common findings indicate that Clausen-Patten is perceived as a trustworthy and skilled plumbing service, succeeding in building lasting relationships with their customers through exemplary service and transparent business practices. This kind of feedback is critical for the company's reputation and suggests a strong position in the market based on customer loyalty and satisfaction. Read less