Active Plumbing

The review indicates several critical pain points associated with Active Plumbing's service. The delay in service, which extended to six weeks instead of the initially promised two, has been a major cause of frustration for the reviewer. This suggests that operational efficiency and time management may be areas where the company needs improvement. The review points out the conduct of two employee... Read more

The review indicates several critical pain points associated with Active Plumbing's service. The delay in service, which extended to six weeks instead of the initially promised two, has been a major cause of frustration for the reviewer. This suggests that operational efficiency and time management may be areas where the company needs improvement. The review points out the conduct of two employees, Rob and Jeff, including frequent smoke breaks during the job, which was perceived as unprofessional and disrespectful of the customer's time. This behavior has contributed to a negative impression of the company's work ethic. Furthermore, the lack of written documentation regarding the costs, despite a verbal agreement of $1100.00, has highlighted potential issues in transparency and communication. This absence of an invoice or detailed breakdown of charges has led the reviewer to feel that the company engaged in "hidden charges," which severely undermines trust. The allegation of charging for two workers when only one was actively working suggests a lack of fairness in pricing practices. Overall, the findings indicate that Active Plumbing may need to address its customer service approach, improve transparency in billing practices, and enhance the professionalism of its staff to regain customer trust and satisfaction. The reviewer's decision to stop payment reflects the gravity of their dissatisfaction, signaling that the company risks damaging its reputation if these issues are not rectified. Read less