Street Plumbing & Rooter

Street Plumbing & Rooter receives a critically low WW Score of 32.8, driven by severe and pervasive deficiencies across all dimensions. Professionalism is the most damaging factor, with 87 reviews documenting a pattern of rude, dismissive, and verbally aggressive office staff (particularly a receptionist named Teresa/Theresa), chronic unresponsiveness to phone calls, missed appointments, and failu... Read more

Street Plumbing & Rooter receives a critically low WW Score of 32.8, driven by severe and pervasive deficiencies across all dimensions. Professionalism is the most damaging factor, with 87 reviews documenting a pattern of rude, dismissive, and verbally aggressive office staff (particularly a receptionist named Teresa/Theresa), chronic unresponsiveness to phone calls, missed appointments, and failure to communicate status updates. Project completion is severely compromised, with 68 reviews reporting incomplete work, abandoned jobs, false completion claims filed with warranty companies, and technicians who fail to return for promised follow-up visits. Experience shows mixed results: while some technicians (Calvin, Felipe, Roland, Charlie) receive praise for skill and professionalism, many others demonstrate incompetence, use incorrect materials (galvanized instead of copper pipes), perform inadequate diagnostics, and leave problems worse than they found them. Pricing concerns emerge in 12 reviews citing inflated charges for code work, overpriced parts, and service fees charged for minimal or no work completed. Read less