Smart Plumbers & Rooters

Positive Experiences: A significant number of customers appreciate the swift response times and professionalism exhibited by the technicians. Many reviews mention successful emergency interventions, sometimes occurring within hours of the call, which greatly aided satisfied customers in maintaining functionality during critical plumbing issues. Technicians such as Federico, Min, and Joel received ... Read more

Positive Experiences: A significant number of customers appreciate the swift response times and professionalism exhibited by the technicians. Many reviews mention successful emergency interventions, sometimes occurring within hours of the call, which greatly aided satisfied customers in maintaining functionality during critical plumbing issues. Technicians such as Federico, Min, and Joel received particular praise for their expertise, communication, and thoroughness in explaining the work performed.Customer Service: Reviewers often highlight the friendly demeanor and competence of the staff, not just in the field but also among dispatch personnel. Customers note pleasant interactions with dispatchers like Michael, who are described as patient and accommodating. Feedback indicates a genuine effort from employees to ensure customer satisfaction and build relationships over time.Pricing Issues: A recurring theme in the reviews is the frustration over pricing. Several customers expressed dissatisfaction with unexpected charges and perceived price gouging. Negative experiences often highlighted discrepancies between the quoted prices and the final bills, leading to feelings of mistrust among some customers. Phrases like "outrageous" were used to describe unexpected costs, particularly in emergency situations where customers felt they had been taken advantage of.Inconsistent Quality: While many reviews reflect positive experiences, several mention a stark difference in service quality Read less