San Jose Plumbing

The majority of the reviews indicate that San Jose Plumbing is well-regarded for its reliability and the professionalism of its staff. Several customers highlighted their long-term relationships with the company, appreciating technicians like Kevin and Daryl for their expertise and friendly communication. Positive aspects often included prompt arrival, effective problem-solving, and a high level o... Read more

The majority of the reviews indicate that San Jose Plumbing is well-regarded for its reliability and the professionalism of its staff. Several customers highlighted their long-term relationships with the company, appreciating technicians like Kevin and Daryl for their expertise and friendly communication. Positive aspects often included prompt arrival, effective problem-solving, and a high level of cleanliness during service. A recurring theme among many positive reviews is the general satisfaction with repair work and the perceived honesty in service pricing. Customers have expressed gratitude for technicians who have gone above and beyond, such as finding alternative solutions that save them money or providing additional fixes without extra charges. Many have mentioned competitive pricing compared to other plumbing services in the area, coupled with a guarantee of quality work, reinforcing customer trust. On the other hand, the reviews also draw attention to significant issues with scheduling and communication. Multiple customers reported instances of no-shows or delayed appointments without prior notice, leading to dissatisfaction. There were complaints about the responsiveness of the customer service team for follow-up inquiries on quotes or service requests. Some reviewers felt frustrated at being charged for work that was not completed satisfactorily or not receiving timely follow-ups on warranties. Overall, while San Jose Plumbing has strong customer loyalty thanks to its knowledgeable staff and quality service, there is a clear demand for improvements in scheduling reliability and communication practices to enhance overall customer satisfaction. The company Read less