Rooter Hero - San Jose

Professionalism is the strongest dimension, with dozens of reviews praising individual technicians by name for friendliness, punctuality, communication, and courtesy. Project completion scores well overall but is meaningfully dragged down by a notable negative case where a $2,000+ repair failed to resolve the original issue and required an additional $1,000+ upsell, as well as a separate complaint... Read more

Professionalism is the strongest dimension, with dozens of reviews praising individual technicians by name for friendliness, punctuality, communication, and courtesy. Project completion scores well overall but is meaningfully dragged down by a notable negative case where a $2,000+ repair failed to resolve the original issue and required an additional $1,000+ upsell, as well as a separate complaint about a $20,000+ HVAC system that did not work and took two months to replace with zero communication. Pricing is the weakest dimension: while several reviewers praised fair or reasonable pricing, multiple reviewers explicitly flagged price gouging — including a $1,000 quote to unclog a sink and a rooter job that escalated to a $5,000–$21,000 estimate — which significantly suppresses this score. Experience scores moderately well based on specific praise for technical diagnosis and workmanship, but is tempered by the failed diagnosis case and the HVAC installation failure. Read less