Rayne Plumbing & Sewer Service, Inc

Rayne Plumbing demonstrates strong individual technician performance, with Robert, Jorge, Jesus, Aaron, and Carlos receiving repeated praise for skill, friendliness, and thoroughness across many reviews. However, a meaningful cluster of 1-star reviews — spanning multiple years — reveals persistent systemic issues including no-shows, missed callbacks, scheduling failures, and disputes over inco... Read more

Rayne Plumbing demonstrates strong individual technician performance, with Robert, Jorge, Jesus, Aaron, and Carlos receiving repeated praise for skill, friendliness, and thoroughness across many reviews. However, a meaningful cluster of 1-star reviews — spanning multiple years — reveals persistent systemic issues including no-shows, missed callbacks, scheduling failures, and disputes over incomplete or inadequate work, which significantly temper the overall score. Pricing drew mixed signals: several reviewers praised affordability and transparency, while others flagged surprise charges, billing for travel to purchase parts, and fees for return visits to fix original work. Project completion is the most penalized dimension, with multiple reviews explicitly describing jobs that were not resolved on the first visit, warranty disputes, and in one case a multi-week cancellation pattern. The high volume of blank or near-blank 5-star reviews with no text also raises a fake review concern that reduces confidence in the raw star average. Read less