Proper Hour Home Services

Positive Experiences: A significant number of reviews emphasize the speedy response time and ease of scheduling, which is often highlighted as one of the company's strengths. Customers frequently mentioned the professionalism of the technicians, noting their punctuality, affability, and skill in executing tasks. Various individuals appreciated the thoroughness and meticulous work on a range of han... Read more

Positive Experiences: A significant number of reviews emphasize the speedy response time and ease of scheduling, which is often highlighted as one of the company's strengths. Customers frequently mentioned the professionalism of the technicians, noting their punctuality, affability, and skill in executing tasks. Various individuals appreciated the thoroughness and meticulous work on a range of handyman services, from simple repairs to complex installations.Quality of Work: Many reviewers express satisfaction with the quality of the services provided. Specific mentions include door installations, drywall repairs, plumbing work, and electrical tasks, with several customers noting that their expectations were exceeded. Repeat customers corroborate the reliability of the service for multiple home projects.Communication: For many customers, communication was a double-edged sword. While some praised the proactive and clear communication from the office and technicians throughout the service process, others expressed frustration over lapses. Several reviews indicate that when problems arose, the responsiveness of management was insufficient, particularly in more complicated situations. This inconsistency in communication seems to correlate with overall satisfaction.Issues and Complaints: Notably, a significant subset of reviews recount negative experiences, particularly pertaining to job execution and subsequent handling of problems. Complaints include miscommunication regarding job requirements and poor craftsmanship, leading to dissatisfaction. Some customers detailed instances of ineffective follow-up on unresolved issues and inadequate resolutions offered by the company's management. Language barriers with certain technicians also contributed to misunderstandings and frustration.Divergent Opinions: The reviews reflect a polarization in sentiment; while many highlight excellent service, others caution potential clients to consider the inconsistencies in service delivery. The divergence seems particularly pronounced in complex tasks requiring more specialized skills or careful attention.Final Recommendations: Overall, Proper Hour Home Services is perceived as a reliable option for simpler handyman tasks, but customers are advised to proceed with more complex projects cautiously. Reviews suggest ensuring clarity in communications leading up to a job, and considering additional context provided by other reviews when assessing their capabilities. The tendency for both exceptional service and significant lapses indicates a potential area for improvement in training and quality control for technicians on more intricate or demanding assignments. Read less