Review and analyze now for company J Drains Rooter Service and provide the analysis in the discussed format for the following reviews: '''Choose another plumbing service. This company doesn't deserve your support.
J Drains employees display highly unprofessional and disrespectful behavior towards women. I wouldn't let them in my home.
Totally unacceptable. Urgent Concern Regarding Employee Conduct I wanted to bring into light a disturbing incident involving two employees with this business.
On October 3rd, 2023, at approximately 5:30 pm, while driving on the 280 freeway, these individuals engaged in highly inappropriate behavior by catcalling and aggressively taunting innocent women on the freeway. Such unprofessional conduct is not only disconcerting but also raises questions about the standards upheld by the company.
Disappointing. I had some plumbing issues and I called around to ask for some quotes.
Jason was INCREDIBLE!! I never got him to come out, but he was so helpful and was able to diagnose my situation in a matter of minutes. It turns out it wasn't as huge of an issue as I originally thought! I was able to resolve it with him on the phone.
I love his approach where he tries to resolve issues with the least expensive option, going up to the most expensive. He truly is one of the most honest business owners - more folks should be like him.
He could've easily made a quick buck with my situation, but instead he earned my customer loyalty. I'll definitely be calling him if I have issues in the future! Big shoutout to Jason!! Came in great with the service and great attitude, very professional and highly recommended with a great price value for the service requested.
even with times being tough and very busy during the holidays he still managed to come on the same day and still had no trouble showing back up the same day to fix one more problem! All it took was one call, if I could give them 10 stars I would! Thank you once again These guys showed up in a timely manner. They were polite, professional, and efficient! I highly recommend this service.
I am a repeat customer and I never hesitate to call or refer. J's Drains Rooter Service came through for us again!!! OMG we had a little kitchen sink backup which turned into a major pipe issues.
We were freaking out but Eric came out and worked his magic. Fantastic service! Highly recommend using J's Drains Rooter Service! Our upstairs shower drain was clogged.
Had try chemicals but that didn't work. Was referred to Jason from another plumber who couldn't unclogged the drain originally.
Called JDrains and the owner Jason personally came out. After several try's with different tools, he was finally able to unclogged the drain.
Huge relief! It wasn't an easy fix but Jason kept at it and solved the issue. Jason also applied a nice discount due to some communication issues.
I would not hesitate to call him again for whatever plumbing needs. Honest and quality piping services.
Was recommended by another plumber since the job was too large for him. Great courteous and respectful team.
My wife dealt with them and said they were nice and courteous people that respected the property while they were replacing the drains. She noticed they were also a very clean team, wiping camera cords down and washing things down, wearing booties, had masks, etc.
So that says a lot about them since the job is not the easiest to keep clean when their digging and touching corroded drainage pipes. Didn't try to rip us off the first time when they priced us.
This says a lot since you don't need to replace drainage pipes often (maybe once in your lifetime). Did there jobs with no issues.
Highly recommend them for honest quick work. Jason runs an awesome business! My extended family have used J Drains for projects big (like a running a trench less sewer line for our 60 year old home) to small (emergency rooter service within 45 mins to keep my mother in law as comfortable as possible as she goes through chemo).
I cannot recommend Jason and J Drains enough! Submitted an inquiry and it's been three days without a response. This eliminates some of the guess work.
Very bad. The guy sent some one else.
He chaired 250 for 10 second job of fixing a leak. Stay away.
The company is awesome!! We had a serious sewer pipe back up. I called Jason and he was out there with his employee Eric in just a couple of hours.
He has to remove our water heater to access the 4" clean out. In about an hour he removed the water heater, cleared the drain, ran a camera down the drain to show me where the blockage was.
He then came up with a solution to just replace the part of our sewer pipe that had the issue than replacing the complete sewer main to the street. The complete overall service will save me around $6,000 over other quotes we received.
We'll definitely use them again if we have any Plumbling issues. Great Service! Not all heroes wear capes...
last night Jeremy was my hero! He saved me from a desperate back up situation which prevented me from having to shut down my business. Although the backup was really bad, he persisted and keep trying until it was clear.
Jeremy was also very pleasant to speak with which helped a lot. I would definitely recommend them!!! Jason recently did another job for us, replacing some old galvanized and iron pipe and replacing with new ABS.
He responded quickly and offered his trusted advice as always. Thanks again! Our kitchen sink was clogged and we were referred to Jason and Jeremy to come and take a look.
We had a plumber came earlier and was quoted $1200 for some unnecessary work to be done, so I had to ask my friend for recommendation. She referred me to Jason so Jason and his business partner, Jeremy came on a Sat to take a look.
They stay for about an hour and tried everything, but it was still clogged. They do charge $150/hour for labor, but they didn't charge us anything since they said they don't charge until the work is done! How awesome is that? Other place would just quote you for that!! So today, Jeremy came and was able to fix our clogging issue within 2 hours, but only charged me for 1 hour.
I couldn't be more grateful for their honesty and professionalism! Would definitely recommend them for any issues you have with your pipes!! These guys are as advertised... fast, reliable, knowledgeable, and straight-shooters.
I called J Drains and they were able to solve my problem within 24 hours. I noticed a bit of a backup in one of my drains and figured I'd get a bottle of Draino...
needless to say after wasting $15 and an hour trip to the hardware store I got on Yelp and called a few services. J Drains was the not only the best priced, but they said they could come out later that afternoon.
I was busy that evening so we scheduled them to come by in the morning and they showed up promptly as promised. Within about an hour of their service, they'd completely resolved the problem and even showed me the tree roots that were blocking the line.
They even ran a camera and rooted my line a second time just to make sure they got it all. Turns out that I will need a bit of a repair on the street line and this is something I'm going to use J Drains for as well! Highly Recommend these guys! Woke up to a broken water main this morning.
J Drains answered the call quickly, was friendly and professional and resolved the issue at a reasonable price. Will definitely use them again in the future.
I came home from vacation to multiple plumbing issues. The faucet in my master bathroom was broken and leaking and I had dirty water backing up into my washing machine.
Those were the two issues that I was aware of and what prompted my call. I called J Drains on a Saturday on a holiday (Easter) weekend and they were able to get someone out to my house within the hour.
Angelo showed up and walked me through what was happening in my house. He explained everything and answered all of my questions.
He was even so kind as to take pictures of the leak happening under my kitchen sink (another issue that I was unaware of) so I could see what was happening without crawling under my house. The big item was the blockage in the sewer line and no access point to clean it.
Before I knew it they were waist deep in my front yard to gain access. Angelo cleared the blockage, installed a new pipe, created an access point for clean out, and then returned everything to how it was before.
He even salvaged a plant that was over the dig site. The customer service was not just stellar, it truly was above and beyond.
I appreciated the time and effort Angelo took to resolve my issues. I will definitely be recommending their services to all my friends and family.
Thank you again, Kim I couldn't be happier with J Drains! I've had to call their service late night on two separate occasions, for different reasons, and both times they came out immediately and were able to fix the problem for me. J Drains has reliable, friendly staff and is fast and affordable.
They even guarantee their work for 30 days. I was quoted almost double by a competitor who seemed bothered by my call and am so glad I called around and had J Drains come out instead.
I wouldn't hesitate to call again and highly recommend them! I called J Drains 4 years after they did service on my house when I had a problem and the owner took me through step by steps directions to help me get it fixed without charge....even followed up with me 30 minutes later to make sure my problem was solved. If you are looking for a plumber you can trust I highly recommend the J Drains team.
I called this morning at 8:58 am, desperate because my dishwasher was backing up into my kitchen and my sink was clogged to the top! Jason asked where I was located and assured me he could get someone there within the hour. Less than 20 minutes later, Alex arrived at my door.
He was polite, friendly, and didn't mind all of my questions! He also gave me a very thorough understanding of many of my current appliances and even the plumbing that he wasn't going to be working with! Within an hour later and at an affordable cost, I had a working sink and dishwasher! I am locking this company's phone number in my contacts because it is awesome to know a plumber that is reliable and trust-worthy. When I need work done in the future, I am coming to J Drains and would love to have Alex work on my home again! Had a sewer back up in both of my showers about a month ago and had another company come out to clear the line.
They cleared it but within a week it was backed up again. After clearing it the second time, about three weeks later it was clogged again.
Needless to say this was getting old and also having a 4 month old in the house was making it difficult to do laundry and wash clothes. Likely cause was something in the main sewer line in front of the house.
Called Jason and he came over to clear the line within an hour or so. Ran a camera down the line and determined that roots were the source of the clog.
The following day, Jason's crew, which included one of his sons, came out and dug up the old metal sewer main and replaced it and the cleanout with a new PVC line. Jason was fair, offered very reasonable prices based on the other quotes I had received, and was willing to work with me.
His son and crew were all very polite, respectable and hardworking. I would highly recommend Jason in the future and will provide him and his company referrals to friends and family.
I don't yelp much, and I almost never write a review, but these guys were so amazing, I just had to. I called late in the afternoon Christmas Eve...
I live in Willow Glen aka 1950 house (that was modified in the 60s and 80s - not by me), entire house was backed up, I'm a handy guy I'd already tried everything and I had the City of San Jose out to look at it... JDrains were at my house within an hour.
They inspected double checked everything verified all the easy solutions had been exhausted, and proposed a very affordable option (that was thousands less than what the City quoted me). Then they spent Xmas eve digging up finding and properly replacing/fixing every conceivable 1950s, 1960s and 1980s bad previous homeowner wacky not-to-code thing had been done plus 65+ year old stuff...
clay pipes, cast iron pipes, pvc pipes, tree roots, they had to deal with it all. And everything they ran into, they solved.
And when they were done... my entire house was thoroughly cleaned and ready for my guests on Christmas Day! Thank you! Fantastic emergency service to replace and clean-up my sewer pipes...old pipes that rusted through was dumping grey water under the house.
They replaced the pipe, pumped the water out and treated for the bacteria. Again, i would highly recommend using J Drains.
Why does it always happens on a Sunday morning? Our old nemesis, hair, was at it again, clogging our drain. The bathroom sink was a complete no-flow.
I tried a plunger but it only got worse. So who do I call? J-Drains Rooter Service of course.
My man, Jason sent a tech out and we were back in the flow in 10 minutes. This is not the first time these guys were heroes.
I have their card on the fridge and that's where it is going to stay. J Drains to the rescue, again! I had a broken water line at my home around 5 p.m.
on a Saturday -- water pouring down the driveway, but I didn't know the exact source. I called J Drains since I've used them in the past, and they dispatched someone right away.
Frank came out and took a look around -- it was getting dark and it was raining, so we agreed that he could come back on Sunday morning to start digging. Frank set us up with some buckets of water, and shut everything off.
Sunday morning, the crew arrived promptly at 9 and began work. It took a couple of hours to find the source of the broken line, but it was resolved the same day.
I will always call Jason and J Drains for any plumbing issues, they're great!! Jason was simply awesome! Arrived very quickly on a Saturday morning for a leaking kitchen faucet. Tried to assist over the phone to try and save me some money.
When we figured out its impossible to fix it remotely, he came over, fixed the leaking faucet in no time, and charged me a minimum fee for his visit. Super recommended!! I had a hard time finding a rooter service that would help me.
My drain clean out is in the basement. In the past, several rooter services have used the cleanout in the basement.
I have needed the cleanout done several times over the last few years. It seems that none of the services will use the cleanout in the basement anymore.
Several of the companies suggested tearing up the driveway to install a cleanout on the side of the house at a cost of several thousand dollars and I would still need to find someone to repair the concrete. Eric came out but instead of just saying no to using the basement cleanout he took a serious look at the problem.
He also said it would be hard and dangerous to use the cleanout in the basement, but he looked carefully at the drain configuration and realized that he could install a cleanout without damaging the driveway. I figured that at least I won't have trouble getting help in the future.
Eric took some time to dig out the area and in the process found the turn in the drain that has been causing my repeated problem. Because he was really trying to help me find a reasonable solution he actually found a way to completely fix the issue.
We agreed to a reasonable price to completely replace that part of the drain, add a cleanout at the key site and inspected the remainder of the drain system with a camera. The work was completed quickly and I looked at each stage of progress.
The work is very high quality. I highly recommend J Drains! This review is long overdue.
I called J Drains because I saw their trucks in the area and I didn't have a plumber that I had worked with previously. I told them that my shower was literally flowing water continuously (approximately 5 gallons every couple of hours).
They were kind enough to send someone over to look at it that evening, which I thought was a good sign. The guy came over, looked at the leak and then said that he knew how to fix it and would be back in the morning to take care of it.
He gave us a quote and left. Turns out it was a little tougher than he thought.
My husband agreed to work from home in the morning to make sure the job was taken care of. The guy came by as promised and on time.
He worked on it and then told my husband that he needed to wait for another guy to come who knew how to fix the issue. My husband was forced to wait all day (at least 6 hours) while the other guy finished up all his jobs before coming over.
When the second guy finally arrived, he looked at the issue and basically told us that he would have to tear out all the tile in our bathroom so he could fix the pipes behind it or he could make a hole on the outside of our house and get to the pipes that way! My husband asked him if he would fix the tile after he tore it out and the guy said no, we'd have to hire someone else to do it. We passed on the whole repair since it was now looking like thousands of dollars.
We got someone else to do it for less than $500 and they did the tile too. When the guy left, he had the nerve to tell my husband that we owed him more money since he was there all day.
My husband refused because the guy basically sat there all day waiting for the guy who knew how to do the work arrive. The guy immediately backed down and took the money that he initially quoted us for, approximately $300.
All he basically did was turn off the water so the next guy could take care of it. Not a fan and would not recommend to someone else.
Jasaon jr. from J-Drains worked hard and did the job correctly.
My sewer was out of order for a couple of hours while they pulled a new drain and stayed late into the night to finish it. Claimed the are not concrete guys but did a great job anyways.
I would call them again for any plumbing issue. I received a water bill that was 4x our usual monthly bill and called J Drains to come help diagnose the problem.
Jason and his assistant did a couple tests and found that there was a leak outside the house. They considered digging up the main line but took a the extra time to explore the crawl space, which helped find the exact location of the leak, which turned out to be in our irrigation system.
Jason was super helpful, was straight forward with his pricing and explanation of the problem, and finished the job quickly despite running into additional complications related to previous shoddy plumbing work. His price was high but not unreasonable, and the fact that he was able to quickly and correctly diagnose the problem almost certainly ended up saving us money compared to working with someone who has less experience.
I was especially appreciative that he was happy to explain things to me and answer questions despite me being relatively clueless about plumbing. I'd recommend J Drains to others, especially for more complex work.
Experienced and honest business owners. [UPDATE] 3-months after my review the toilet started backing up again similar to how it first started.
I called up J-Drains and they sent somebody who arrived about an hour later. He found that Angelo had not used piping sealant when they were fitted together and so he'd need to apply it to all the new work they performed.
He was really apologetic and said there would be no charge as this is covered per their warranty. Performed the fix in about 2-3 hours and let me keep the new tarp he had bought which he used to lay down in the crawlspace during the job.
I'd deduct 1/2-star if I could for the inconvenience, but he seemed genuinely concerned that they had done a poor job and had a nice attitude. It's been 9-months since then and no problems.
J Drains to the rescue, again. I woke up Sunday morning, and the vanity sink's clogged.
After disassembling the drain and trying to snake it myself, I gave up and called J Drains. It's the weekend.
They're busy. They still made time for us.
The other 3 companies still haven't called me back. Jason and another gentleman came out to take a look, but due to the way we described the problem on the phone (our fault), they didn't have the proper equipment.
It's in the other truck. Jason called dispatch, and less than 2 hours later, Jose shows up with a power drain snake and knocked out the clog.
In the process, Jose took the time to talk about prevention, and tips for regular maintenance to avoid emergencies in the future. Just like the first time, I felt they were friendly, professional, and easy going.
I really wish I could give them double 5-stars. I think they've earned it.
'We have used J Drains for a big blockage of a main line problem as well as a re piping of our house; he and his crew are great. They came out on a cold, dreary day and spent well into a night and the next day.
They had to fix what the first guy could not get right ; plus that had to dig up part of the driveway and put in a clean out in two places. In our new home they helped us re pipe the line to the irrigation from the house main, again, fixing a problem the home builder did not get right.
Very fair price and very prompt service. I'd use J Drains again and recommend them.
Came home to find a clogged toilet! Called for an emergency service and they were at my door within 60 minutes! I watched the guy do his thing while he fixed the problem. After the toilet flushed just fine he went back to "snaking" the toilet...
I wasn't sure why. To my surprise, after about a minute or 2, he pulls out one of my family's electric toothbrush! I'm not sure how that got in there but I guess he knew something else could be wrong.
I'm sure glad he went the extra step. Thanks J Drains! Had the sewer back up Saturday.
These guys were out , super professional and never stopped working. They worked for 3 days to clear our issue, talked through each phase and did a top notch job.
Even with it being the weekend they were super friendly and kept at it. Thanks guys for helping us out! Jason Jnr.
and Jason Snr. attended my property on time.
Both totally professional and courteous. The job was a blocked toilet and sink in the main bedroom.
Not only did they clear it but they replaced the wax ring and repaired everything with a 30 day warranty. Additionally they cleared a blocked sink in the adjacent bathroom.
I recommend J Drains to you all! I literally sent a message and Jason replied back within minutes! He asked if I needed someone tonight or if I could wait till tomorrow morning.. I mentioned tonight would be nice...
sent my addy then Jason messaged me back saying tech will be here in a 1/2 hour! Great communication and quick... keep you posted on final review...
so far, this company's customer service is on point! I called J Drains on Sunday night at 10p, and we had a plumber out about 12 hours later at my mom's place, because it wasn't a major plumbing emergency that required late night service. Jason was really nice over the phone, and I was impressed by the customer service from him, as well as the other guy I spoke with this morning.
They cleared out a clogged kitchen sink really fast and have a fantastic rate for this service. I definitely would recommend them to friends needing fast and reliable plumbers.
They also dont charge the higher rates that some of the bigger names quoted us, and those other places required that you pay a 1 hour minimum. J Drains also offer a 30 day warranty on their service, which I was happy to hear and hopefully won't have to use.
The good: They come out in the middle of the night. We had a drain issue, and they came an hour after we called.
The ok: It took them an hour and a half to snake the drain because apparently they were going the wrong way for a while. Not that that's a huge issue, but we did have someone else snake the same thing before, and it didn't take nearly that long.
Also, compared to roter rooters (who quoted us 215), they said it would be 350. So with the yelp coupon, we paid 250.
And they don't quote prices until they come out. They also scheduled to come out yesterday, but they canceled an hour before.
I had already left work early. Overall they did fix our problem and resolved the issues that we had.
I am not one to complain but I am very disappointed in their service and work! They were late, no show and full of excuses. Their tecs are not well trained and unprofessional.
They seem to not know what they are doing...And all they did was point fingers at each other and get annoyed at each other for mistakes they made. They are messy when working and left a mess, they didnt have some tools and asked to borrow ours and left them all dirty and borrowed some of our stuff without permission.
They don't come prepared...they had to keep leaving to get more parts, the list can go on...just a bad experience overall I regret ever calling them to come do work at my home. Do not recommend them! Trying to be as honest in this review as possible.
3 stars - The good : The guy that showed up [Phil] was nice and polite. He knew exactly what he was doing and completed the entire job in 1 hour.
The job was to replace a leaky faucet behind the washing machine. Turned off the water, unscrewed the faucet, replaced, and turned the water back on.
Simple job but done very well. The bad : Initially scheduled for a Thursday.
They didn't show. I called and they said they had another emergency.
Fine. Rescheduled for another day.
This time they were still half an hour late after I had called him to remind them. Next, the costing was $150/hr, which is reasonable.
Phil arrived at 9:30 and finished before 10:30, but they wanted to charge me 2 hours worth ($325)!! What?? Apparently there was an undisclosed charge (1 hour minimum at $150/hr) just to pick up a $10 part from a nearby store (same part you can get at Home Depot, OSH, etc). He went to pick this up in less than 20 minutes.
This was unacceptable to me and mostly why its only a 3 star review. The conclusion: The work was good and professional, but just make sure you get a clearer quote than I did so you're not surprised by any undisclosed charges and call them to make sure they are on time.
Live in San Jose (Willow Glen) and was really in need of a good local Plumbing company. I found J Drains on Yelp and they respond fast and did an excellent job.
The owner was very knowledgeable and skilled at his work. If you want a honest company and quality work I recommend "J Drains".
I was so happy I called this company!! Ok, so I had a almost unreal experience earlier today when I called a very well known plumbing company. To say the least, this other company had put me in a very wary mood and I have to say that I might not have been in the best mental state to continue dealing with more people being unprofessional...(AKA I was going to lose it on the next AH who looked at me wrong) I called J Drains while the first plumber from the big name company tried to convince us to stay with them.
I was so upset, that when I called I was very rude to the receptionist when asking her to send someone out. She quoted me to have someone there within the hour.
Within 30 mins J Drains was out in front of my house and watching the first plumber's supervisor leave. (You better believe I had a supervisor come out, I was livid) That all change when the NEW plumber and assistant showed up.
I had Erik come to my house with a smile. He was knowledgeable, experienced, and knew exactly what to do.
(He was also happy to show me his license and didn't get defensive.) He walked through the house and gave me a quote just for the 3 faucets I had called to replace. His quote was the exactly the same for all 3 fixtures that I was quoted on for JUST THE KITCHEN FAUCET from the first plumber!! He changed out my faucet in the kitchen, replacing a 1980's model with a new Delta fixture with removable nozzle within 20 mins! When they were done I asked him to see these other issues I hadn't addressed with them because I was told by the first plumber it would take days to troubleshoot the issue.
Erik was able to troubleshoot a drainage issue in 30mins. He stayed in good spirits, the entire time, even when working under the house in this horrendous heat.
He was able to finish what was first quoted to be to a "2-3 day job" from the first company, to being completed in under 5 hours with EVERYTHING DONE! Not only was the service extremely fast and more that courteous but it was almost 1000, not 100, not 500 but ONE THOUSAND dollars LESS that quoted with the other, horrible, poo poo company. I mean I don't know what else you want when finding a service repair person.
They were perfect. Didn't leave one trace of them being here either, meaning I didn't have to ask them to clean their mess up.
(If you know anything about gunky pipes, you know that stuff stinks and is hard to clean) I would 200% recommend them and will ONLY CALL THEM FROM NOW ON! SO GLAD I CALLED!!!!!!!!! As a new home owner I had no idea who to call other then the BIG companies who do this BUT I always prefer local if I can!!! I called Roter Rooter first, yes I did sorry.. but they were going to be several hours before they could make it out, and when SH is coming up from your shower that's the LAST thing you want to hear! So I called this place to check timing and pricing and they were BETTER on BOTH!!!! Duh, I am going with J Drains! From the very first gal who answered the phone to Eddie the guy who came out it was professional, friendly and helpful!!! The gals said she would get right back to me with a time estimate and she followed up right away.
Next thing I knew Eddie was at our door in record time! When Eddie got here he was friendly, fast and helpful. He explained things and I love that!! He was also worried about keeping the house clean and I always appreciate that! Thanks Eddie and all at J Drains YOU RULE!!!!!! I called these guys from another state after my father in law was given an outrageous quote from another plumbing company who was going to dig up the whole front of his yard to clear a sewer main clog.
Angelo at J Drains sat on the phone with me for as long as needed to help me understand what the problem could be and to come up with a plan. He was able to go out the next morning and fortunately clear the clog that the other guys were not able to accomplish for some reason, without any digging (or crazy prices).
He also gave some system upgrade recommendations to help avoid problems in the future. Angelo, thank you very much for taking care of this problem for us.
I'm not sure if those other guys were trying to take advantage of an older man or not, but you were honest with me from the start and gave us the best possible outcome. Thank you again, sincerely.
You are awesome. House need serious plumbing repair.
Owner Jason McEssey and employee Jeff did a great job at a great price. Drain cleaning, re-piping, they do it all among other things.
Complete plumbing and drain cleaning service.Commercial and residential. These guys are booked solid for weeks (this is sure fire proof as how good they are) so make an appointment as soon as possible.
24 hours 7 days a week Angelo did a fabulous job! Our issues required a new city clean-out with many tree roots. During that job he gave me a very fair estimate on a new copper water supply line.
I am extremely satisfied with both jobs and highly recommend J Drains. They are fair and honest, a rare quality these days.
Ken F. Came out on short notice, late on a Friday evening for a busted water main.
The issue itself is a long story, but their integrity and helpfulness was top notch. J Drains will be my first phone call for any future plumbing issues.
Great service. Jason got help out to us fast and Jose worked diligently until the problem was solved.
By far the best price in the area. Thank you! The Great: Five Stars I met these guys 10 years ago when they were working on the school next door.
I leaned over the fence and asked for help on a broken irrigation pipe and they helped me right then! Last week a drainage pipe leading out to the street busted and leaked all over causing a muddy mess (which then dried leaving deep footprints in the dirt - which turned rock hard - ankle breakers really), So I called JDrains....The pipe that broke was under a storage shed and since storage shed couldn't be moved, Eric and Luis had to dig a new trench and angle route the drain pipe out and make all the right fittings. These 2 guys were on time, had super wonderful attitudes, were hard workers & efficient workers.
They also broke up the rock hard dirt and that had been mangled by all the water and leveled everything out (not normally a plumbers area). They also did a small job while they were here on the drip irrigation.
Much appreciated! They came with adequate equipment (scope, power washers, jack hammers) Scheduling: Four Stars. This area needs some work but Mia who does the scheduling is funny and pleasant and responsive! Things happen at (other) jobs that can't be expected so they couldn't show on the first scheduled day, but she makes you feel important and does a great job.
Customer Service: Five Stars Jason came and gave us a clear understanding of the work to be done. Will definitely call JDrains again! Jeff and his team were great - came out gave excellent service explained pragmatic options, prices etc.
scheduled follow-up appointments, ordered parts and followed up with excellent work. Very happy and highly recommend.
We had our one year old water heater break and were determined to not pay the water heater company for something that should not have broken! My husband bought the needed part but wasn't sure if he was installing correctly. Jason kindly took the time to run down to our house and check my husbands work.
Great communication via phone and text and really pleasant to work with. Thanks so much! So glad to have called these guys.
We had a huge backup in a pipe that ran under our driveway. They came in with a camera and found that the pipe went down and back up, and needed to be replaced.
Estimate: Over $10k due to concrete, etc, and our driveway is from the 1930s, so really didn't want to do that. Jason came over and we found a great solution to divert the pipe to a different area of our house and use a sump pump to deal with the gravity issue.
This new solution cut the estimate drastically, and these guys finished the job in a couple days. Very professional, even fixed a leak in our sprinkler system for free.
Felt like your neighborhood plumber. Highly recommend.
Thank you so much to Eric for coming out and fixing my broken kitchen sink! Not only were you courteous and quick, but you were funny too! Thanks again for your help! Would definitely use again (fingers crossed I won't need to haha) and would definitely recommend! My mom called this company and Alex came to her home about a plumbing issue. He resolved it in one visit and was kind and reasonable in cost! She has called him again for another tough issue and has made multiple visits to make sure it is done right for her.
I would highly recommend him and this company for any plumbing issue you may have! Thank you Alex for taking such good care of my mom :) Usually one star would indicate terrible service, but since I never got any service, this is all I have to go with. Called Mon AM at 8, was told tech would be at house within an hour.
Called back at 9:57 to ask what was problem, told that they needed to track down tech and would call me right back. At 10:15 (yes, 17 minutes of "right back") a return call to tell me tech would be at my house within 30 minutes.
At 10:58 I called to cancel, only to have the dispatcher say "fine" and hang up. Summary: three hours, multiple calls from me to initiate action and nothing on their end.
Hey JDrains, I don't mind waiting, as long as I know that my waiting will actually result in you showing up to do the work. thanks for burning an extra vacation day waiting for you to not respond.
Upgrading to 5 stars: drain got backed up again after two days. Jason stated that they guarantee their work for 90 days, so he sent a guy back to auger to the drain again.
He also came out personally to take a look at a couple of other potential issues/upgrades. Upon inspection, he found several other issues that need to be addressed.
The next day he sent out the plumber again to jet the problematic kitchen line at no extra charge. We still need to decide if we will move forward with the other projects, but in the meantime, I'm very satisfied with the level of customer service and overall experience so far! Very fast, friendly and professional.
Explained everything and went over all the possible solutions. They even explained the process for contacting the city about a sewer blockage on the city side which really helped.
I would highly recommend them. The afternoon of New Year's Eve my kitchen sink backed up.
I was stressing since I have guests arriving soon! Mia had Jeff here in less than 2 hours. Jeff was great! Thank you for making my day better! I sent email message and also left message at office.
Again waiting on response. Yes I would appreciate refund.
Please contact me back. Frustrating all over again.
J drains is a quality and trustworthy company in willow glen. Great plumbing technicians that do clean honest work.
They offer prompt service with very reasonable prices. I would highly recommend them to family and friends.
We had J Drains out in 2013 to help with what we thought was just debris in our lines. The guest bathroom, garage sink, and the washer were inoperable and they sent someone that very night! They snaked the line and all went well.
A year later, September 2014, and what a mess. We were having back ups again in a all of the downstairs including the dishwasher.
Seeing how we didn't have use of any plumbing in the downstairs, they once again came out pronto! They did some discovery work involving underground video and found that our 1964 plumbing was made primarily of asbestos and had crumpled underground to the main line. That day they did a quick fix so that we could at least shower, flush and use our sinks.
To completely replace the plumbing was not a cheap endeavor but ultimately, the guys did the work within 2 days and even made every attempt to put our landscaping back the way they found it. We have a completely new plumbing system (which they filed a doc with the city so it's coded, that ups the home value).
We were very pleased with the customer service level as well as the explanation of costs associated. Thanks J Drains :) Really great service and work! Eric came immediately and helped us install a proper clean out adapter for our sink pipes that fixed a long-term clogging problem we had to deal with.
He's super nice and professional: I highly recommend this place!! Extremely disappointed with J Drains customer service. I called them out for a blocked shower drain and was told a tech would be at our home at 9am.
Over an hour past 9, no one had showed. I called their main line and spoke to the receptionist who informed me the tech's previous job had run over and we could expect him within the next 45 minutes.
TWO MORE hours passed and still no tech. Needless to say, we called another company and had the problem fixed later that afternoon.
I value my time and did not have all day to wait on a plumber that never showed or bothered to call. Save your time and call someone else.
Professional, courteous, and reasonable price. I called on a Friday morning hoping that something could be done today to a strange clogged drain outside the house.
J Drains came slightly late, but within a reasonable time frame. The guy quickly worked on the pipe, and really tried all he could to make sure that my problem is fixed.
Thank you! I had an overflow from toilet, and I found J Drains on Yelp. Desiree was responsive and sent Javier, who came out promptly the following morning.
There was no blockage. Javier knew exactly what was wrong and immediately fixed the plumbing.
He was punctual and neat. Javier was patient and went that extra step in providing excellent service.
He was great. I called at 10 pm Thursday night for last-minute help and he stayed on the phone with me, talking me through the easy steps! I fixed my toilet in 2 minutes! I used J Drains in January of this year.
Although, no one wants plumbing issues, I found myself with a drain less shower. After doing all I could to attempt to rectify the issue, I was forced to call a plumber.
I called and had someone at my house early that same afternoon. It turned out to be quite the job requiring different tools than they had in the van.
In less than an hour the owners son had returned with the tools required. He worked diligently until the clog finally cleared.
The price was more than fair, the service provided was wonderful. I am thankful to have found an honest plumber with a good work ethic.
If you find your self in the undesirable need for a plumber, I would call J Drains without hesitation. I am thankful to have found them.
Thank you, J Drains! Several years ago I called Jason at J Drains to fix a 50 year old collapsed sewer line at a 22 unit apartment building I own in San Jose. Jason and his team worked non stop for three days getting it dug out, laying a new sewer line, and putting everything back as it was before the collapse.
I was so stressed having to deal with all the unhappy tenants but when they saw Jason and his team hard at work fixing the problem, they became much more reasonable. They could see it was a large, difficult, and messy job.
All through the project Jason kept me informed and told me not to worry. This was a huge help because I could then give the tenants progress updates.
Since then I had no problems until this week when we had a sewer backup into tenants apartments. Let me tell you, when a tenant calls you with this information your world stops! Although I hadn't spoken to Jason for a couple of years I immediately called him.
He immediately said hi Tony! When I explained the problem he said he would be there in an hour and he was. Jason and his son JJ immediately got to work and they cleared the blockage in no time.
It appeared a tenant had flushed diapers and wipes down the toilet and blocked it. When you call a plumber in an emergency you never know what to expect, but when I call J Drains they are always on time, provide great service, and are very reasonably priced.
They've done several smaller jobs for me as well, and I have been very satisfied every time. I highly recommend J Drains Rooter Service.
I spoke with Jason on the phone about a clogged kitchen sink. I told him last time the this happened the guy snaked it from the roof and everything was fixed in under an hour.
Jason and I agreed to the weekday price even though it was a weekend, which was very nice. His guy showed up and told me its extra to go on the roof($100).
No work was done but the lack of communication between Jason and his team wasted 2 hours of my day and my drain is still clogged. Update September 27, 2014: J-Drains posted another review calling me a liar.
(I'm shocked). In the review they state that any homeowner who owns their own snake must have existing plumbing problems.
Well played J-Drains, well played... Unfortunately, that doesn't explain why the other plumbing company had the clog completely fixed in 1 hour.
I too thought that there might be an outstanding problem with my sewer line. So, I hired C.
Cruz Subsurface Locators at the suggestion of San Jose Plumbing to make sure there weren't any problems with my sewer line. I paid C.
Cruz $300 to come inspect my drain lines. No Trouble Found.
For $300, I have a DVD and inspection report showing the state of my perfectly clear and intact sewer lines. C.Cruz said that using a snake without a tip was useless and was a serious J-Drains fail.
I now have 2 different (and independent companies) who say that J-Drains was at fault here. There is nothing wrong with the line.
J-Drains, invent whatever story you want, but the facts show you were completely at fault here. You spent "two days" trying to fix a problem that could have been fixed in one hour with the proper equipment in the hands of a competent tech.
I think your story about the tech with a tooth ache was better, stick with that. Update September 7, 2014: In the past month since my original review: * J-Drains has not attempted to make anything right and has instead gone on the offensive.
* J-Drains replied to my review on Yelp apologizing for my experience explaining that their tech's mistakes was due to a tooth ache. The second part of their response called me a liar.
Which is it? Am I a liar? Or are you sorry? Their response has since been removed without reason. * They have attempted to harass me via Private Message on Yelp, * They have threatened to file a mechanics lien against me for $600 (4 hours x $150 because I mentioned that they spent 4 hours at my home in this Yelp review).
* They've tried to intimidate me by delivering the preliminary lien notice in person at 10pm at night using one of their plumbers rather than using Certified Mail. Interactions with this company get worse and worse.
I haven't had a single professional interaction with this company. J-Drains, more than ever, I wish I'd never called you.
Original review posted August 4, 2014. Had a clogged drain and called these folks on a Friday night.
Pros: Their tech showed up with only a 2 hour delay from when they said they would. Cons: Didn't have adequate equipment (like a working flashlight, ladder, or properly maintained snake).
Their tech used a snake without a tip on it which proved to be totally ineffective. It took him 2 hours of various attempts to try and get my sewer line to drain to no avail.
He then gave up at 1:30am on Saturday and said he'd be back later on Saturday with a camera. Turns out, if the line is full of water, the camera is useless.
So I'm not sure why he even bothered. After failing to make any progress with the snake or camera, their tech declared that a large section of pipes would need to be replaced to solve the problem.
$1500-$3000 in work. When I agreed to schedule $1500 in work, he said he couldn't come back until Sunday.
Since it was day 2+ of no plumbing, I used my own snake and made more progress than he did. Called another plumbing company (San Jose Plumbing) and they cleared my line and fixed their tech's mistakes in 1.5h.
(SJP had the correct equipment, AND it wasn't broken). JDrains tech spent 4+ hours at my house and didn't make anything better, but made several things worse.
JDrains tech accidentally caused property damage at my house. JDrains tech was exhausted, only 3h of sleep between the two visits when he saw me.
JDrains Management said they were concerned as to why I canceled the work but they never called me back to follow up on my bad experience. JDrains would not state their rates over the phone.
Conclusion: I paid $150 (through Yelp and check) to JDrains and got nothing in return except a tech who used broken and incorrect equipment to try and solve problems. He then prescribed work that can only be described as an upsell to "solve" my problem.
I paid San Jose Plumbing $320 (after hours rate) to fix my problem and the problems created by JDrains. Don't make the same mistake I did.
Call a real plumber, not these folks. Do not use this company.
I have to write a second review based on a referral given to us by this company. I needed to have someone come out and check our furnace and air conditioning system after we were told by another person that we had to completely replace our system.
They referred us to an honest company who came out and fixed our problem quickly and economically-I could not be any happier. Thanks!!!! After posting my original review (below), I received quite a nasty email from who I presume to be the owner.
I am pasting it below. After receiving the message, I am changing to 1 star, due to unprofessional communication.
"You paid 75 dollars for someone to go to your roof ..and if he would of fallen off and broke his back for 75 dollars would that of been a good deal for you or him...sewer and drains don't back up every year unless there is something wrong with them and 164 .00 dollars in this area is below industry standard for a lic and bonded plumbing contractors with workers comp and general liability insurance credit card machines break and it takes time for the parts to be sent out and you stated that your drain has backed up before no one gives warranty on drains fyi but we do in this industry it cost a business owner 120.00 dollars just too get a tech to your house thanks to workers comp and general liability insurance phone operator and over head so we cleaned your line for 44.00 dollars and I have to pay the tech ...so your welcome 75 .00 dollars for a unlicensed handyman without insurance sounds about right...thanks for the review your drain is cleared call someone else next time and you will see how much it really cost...thanks" Original review: I was really excited about having J Drains come over after reading the Yelp reviews, but was not 100% pleased with my experience. I called in the AM to get a quote to do a snake of our clean-out bc our kitchen sink was clogged.
This happened about 1.5 years ago, so I knew exactly the problem and that it is a 20 minute fix. I asked for a quote over the phone, but they would not give one.
They did send someone out to do a free inspection and quote, and that person was very polite. I was given a 2 hour window, but said I needed to be somewhere so they shortened the window.
The tech ran late and showed up just as I needed to leave (they did call to tell me he was running late, which I appreciated). Once here, the tech checked for a clean out and said he could do the job now.
It was 164 to do from the ground or 365 to do from the roof "because of insurance reasons." This seemed high to me, but he was here and I wanted it done so I just said yes. The job was done in 25 minutes and was only given a 30 day guarantee (you can tell that the standard form gives you longer, but he crossed it out and wrote in 30) because he was "confident it was going to clogged again." He said the "pipes are old, filled with grease, and corroding." I told this all to my husband when he got home and he was a bit pissed.
Apparently we paid $75 the last time we had it cleaned (I dont remember the company), so this was more than double. He also said he didnt understand how plastic PVC can corrode (I didnt realize this).
So, I felt a little uneasy about the experience after my husband and I talked. Lastly, I asked the tech if they took credit cards, or only check, and he said check.
On Yelp it says they DO take credit cards, so that should be clarified as well. Overall my drain was fixed but I dont feel good about all the other pieces.
Just the facts. I called earlier in the day to check out a few places to clear a main drain clean out.
there rate was $150 an hour. I called back at 5 p.m.
the rate was $250. I needed them so I booked him , it was a main drain outside the house, clear access only 40-foot run.
The two guys came out, seem to be uninterested and started talking about what they "couldn't do" before they started working and "it might not work". They got the clog to to partially drain but it clearly was not clear.
He said my pipe was probably cracked and I would cost $4750 to dig up and replace my pipe. ( Note- last time I got this pipe cleared, I got a quote for the same pipe $2500 .
So I can not recommend them. And I did waste a lot of money for 30 min.of effort.
I didn't feel I could leave it that way, so I rented a drain auger the next day from home Depot and cleaned the pipe myself, $46. With Full flow garden hose for 5 minutes, no problem.
Fast reliable efficient courteous on time affordable experienced absolutely my go to Plumber Called at 7:30 am after spending a night in a motel due to no drainage and failed attempts at clearing it on my own. Chris and Otis showed up a little after noon and began working.
Determined where the problem was and how they had to get it resolved. Worked into the night to install access then clear the blockage.
Came back the next day to run the camera down the line to assure it was clear. Thanks Chris and Otis.
Great service! Jason and his team was able to clean out our tough clog and get us flowing. Excellent Service.
Jason is wonderful. His crew did drain cleanup for my 4 plex property.
Requested Jason for camera checkup for the drain after the cleanup completed and he is wonderful enough to offer the service with no extra charge. Also their prices are definitely affordable.
Will recommend this company to any one. I have used J Drains twice.
Both times they were awesome. Very friendly and committed to getting the job done.
Price was fair and will to come on weekends even in the rain.'''.
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