Review and analyze now for company Best Bay Plumbing and Rooter and provide the analysis in the discussed format for the following reviews: '''Excellent service, quick time response, great value and long term warranty. Eddy did an amazing job and I definitely recommend their services.
Amazing feedback/correspondence from this company, not only that, they were able to fit us in their schedule within one day, despite them being busy. Eddie arrived prior to time, was kind, knowledgeable, and professional, showed us problems with leaking plumbing under the house, by video on his phone, along with photos, so that it was clear to see our problem ares.
Also fixed an old troublesome pipe under our bathroom sink. Prices also fair and compatible, especially when you know they have you, the customers best interest, no hidden fees, or overcharge.
They will be back next week, to give us a quote and idea on how to best fix our old plumming and bathroom, and I trust I'm in good hands. Best Bay did a few plumbing projects for us during our home remodel and we were quite happy with them.
I appreciate that the project was exactly as described, went smoothly and they were always on time. In fact sometimes here before I was! Their communication was great.
Explaining to us exactly what is needed and why it's needed. Our next project is water filtration and a hot water heater, and we will definitely get an estimate from them first.
I found Best Bay Plumbing on yelp and reached out. Within minutes, they responded and let me know that they can provide same-day services.
Both of my toilets had issues and we ended up replacing one. The guys did the job quickly and were very courteous and knowledgeable.
Great quality and price! I would contact them again with any future issues. 10 stars!! This review is long due and well deserved.
We were looking someone to install water recirculation pump, we found Abel's team from yelp and the experience was great. When our toilet start to leak, no doubt we called Abel's team again.
Abel's team took care the leaking issue, reinstalled my entire plumbing system and offers 15 years warranty at a very reasonable, compatible price, and they also fixed extra small issues with no charge. Every time we have plumbing related tasks, the team always able to fix it within a day or two.
Beside the quality service, they are always prompt, polite and patient, it is very pleasant to work with them. 10 stars for the service 10 stars for the customer service Abel and his team (Eddie and Sergio) are so professional, hard working and reliable.
I've talked with Abel several times and he was very willing to offer his opinions and dialogue with after my water heater broke. He even came to evaluate whether the designated space was possible to be retrofitted for a tankless.
Ultimately I went with a tank heater and Eddie and Sergio installed the new water heater efficiently, but not rushing, and without any hiccup. They worked very hard to haul away the heavy old water tank and install a new one up in my attic (with a square opening)! It was impressive.
Abel, Eddie and Sergio took no short cuts. Any question or concern I had I felt welcomed to ask.
Thank you! Did a great job installing a new toilet. Good quality work , friendly and professional.
I was able to get an appointment same day, they hauled away the old one and really did a top notch job for a reasonable price. Thank you Abel and Sergio! Alright y'all -- this is the real deal if you're looking to work on repairing pipes, leaks, plumbing, etc.
I reached out to Best Bay Plumbing and Rooter, and Abel promptly responded to my inquiry. I needed to replace my water heater and called around for a few quotes -- Abel's pricing was most competitive and based on his professionalism, I chose to work with him and his team.
Abel and one of his guys arrived the next day on our agreed appointment time. He assisted me with selecting the most cost and energy efficient water heater suitable for my small home.
They replaced the unit and ensured everything was compliantly secured. He walked me through step by step around the replacement process, and happily answered all my questions (and trust me, I had a lot! haha).
Both of them were incredibly knowledgeable and courteous to work with. Once the replacement was done, they cleaned up everything and took my old water heater with them.
The process was quick, painless, and most importantly -- affordable. In this day and age, it can be challenging to find quality specialized service companies for competitive pricing.
I would definitely recommend Abel and his team to all near and far. He covers the South Bay including Morgan Hill and Gilroy also.
These guys have it all: professionalism, expertise, and efficiency. Give him a ring -- you won't be disappointed! Abel came and installed us a new water heater in our rental unit.
He was responsive on text and came on time. So all is normal, many new vendors will do just that and happy to do the first job.
But what makes him a 5 star is his reliability after the job is done. Very few vendors do that nowadays and for that, he is highly recommended.
A+ He gave us 6 year warranty and about 9 mo into it the pilot doesn't work well, keep going off maybe like 2-3 times/week. He came to repair it once and after that, he came again and this time, replaced our entire defective unit with a brand new unit under warranty.
All workers are awesome and did an excellent job repairing and putting in new plumbing. Very knowledgeable.
Very professional. They really are the very best.
:) I dropped a beloved necklace down the bathroom sink and could not get to it due to the stopper. Best Bay came within a couple of hours, took apart the trap under the sink and rescued my necklace.
They also remove the stopper at my request (I prefer hair traps). Excellent response, friendly, professional service and a very reasonable price! We will be calling Best Bay again :) Our garbage disposal began leaking and within a days notice Abel was able to come out and assess the situation.
Within less than 24 hrs we had it replaced and a functioning sink again. He understood the importance of the turnaround and helped get us back up and running.
Great communication and quick, through work. Much appreciated and would recommend to others looking for honest help.
Abel and his crew did a great job of installing a water softener, fixing leaks in the toilet and drain replacement in the crawl space. They were professional, thorough and very responsive.
I would definitely recommend them for any plumbing related work. I had a pretty big job of replacing the entire waste system under the house.
Abel showed up and did thorough assessment and explained everything to me patiently and courteously. His price was competitive and his team was ready to go the next day.
I was very satisfied with their work. In fact they even sorted out a few extra odd jobs outside of the original scope of work.
I would definitely recommend them and use their services again. Abel was extremely responsive and out of 6 other vendors I contacted he offered the most competitive rate.
He confirmed availability right away and his team was nothing but professional, proficient, and extremely pleasant to work with. They replaced 2 toilets with new ones and we're done in less than an hour.
Bonus point- wore booties without us even asking. 10/10 would 100% recommend and would hire them again in a heartbeat.
Our water heater stopped heating. The pilot light was out and we were unable to restart it.
Able, the owner, sent Sergio to check things out and fix whatever was needed on a Saturday morning. The technician arrived on time, did a thorough inspection, took care of the problem.
He also suggested ways to improve the longevity of the water heater. AND- the price for all this was very reasonable.
I highly recommend this company and will use them in the future whenever in need of a plumber. Made a appointment for 12pm with abel had to contact to confirm multiple times.
When the appointment day and time came I contacted them for a eta and they said unfortunately our first job is taking a little longer then expected, then changed story to waiting for pgne. Rescheduled to 3pm since I took the day off from work then at 3 contacted them again to make sure they otw they said 5-6 now with no update or notification.
5 came around I contacted for eta they said finished job otw and no one came. I contacted again asked what's going on and he outsourced me to another plumber without telling me until they arrived around 6:30 I noticed a different business name having to start the whole process over because Abel didn't update them on job that needed to be done so they had to leave and get supplys needed for the job.
The whole process they never even gave update on delays flaking the only reason I got answers is because I contacted them horrible business practices with no apology also about it, Just said these things happen. Edit reply to comment was never contacted earlier in the day I contacted them at 12 the appointment time and then changed to 3pm like I said in review.
After I contacted again at 3 we changed again to 5-6 he never contacted me at 4 and even at that he still didn't come We have been using Best Bay Plumbing for over 3 years now. We discovered them when we needed a sump pump put in.
We had a few companies out and Best Bay was beyond a doubt the most professional, friendly, and competitively priced. Since then, we've used them several times for various jobs.
The owner, Abel, is wonderful to work with and responds very quickly to requests. His technicians are efficient, thorough, and friendly.
All of their work has been stellar. I would highly recommend this company! I contacted Best Bay Plumbing few months ago for our irrigation pipe leak, Abel came next day and gave me honest suggestion of not fixing it as I'll be doing landscape renovation soon.
Few months later I needed plumber to install aquasana water softener & replace our gas heater with electric hybrid heater, Abel gave me fairly reasonable labor quote, and came quickly once my water heater arrives. He came with 2 of his workers on time and performed installation with care.
For example he used better connector then the one came with softener. Also took care of condensation line requirement for the new heater.
Worth mention they kept the job site clean and hauls away all garbage including the old heater and packaging materials. We didn't put a drain pan at first place, but later when I decided to get it in they came again and installed it cleanly, without additional charge! I'd highly recommend Best Bay Plumbing to anyone.
Abel was able to diagnose our issue and provide us with recommendations. He was straightforward and honest with the services and the price.
On the day of the repair, the plumber performed the jobs professionally and answered all of our questions. Our brand new Bosch dishwasher continued to get an error code E:24 watertap which generally indicates a clog somewhere in the lines and which prevents the appliance from draining.
We cleaned out the air gap and inspected all the hoses and lines but couldn't find the problem ourselves. We contacted Best Bay and Abel set us up with a very prompt appointment.
Eddy came out for the appointment as promised and inspected the entire unit and all the lines carefully. He didn't find any issue that would cause the error message and thought we should probably contact the manufacturer directly to make sure there was no internal issue with the dishwasher itself.
As it turned out, the line to the dishwasher was likely kinked because after his reassembly, the dishwasher worked perfectly. Fingers crossed that it continues to do so! We were very impressed at how carefully and thoroughly he checked everything to make sure that the plumbing was working correctly.
Almost always that's the culprit with this sort of drain problem so that's where you want to check if you have this kind of issue. I really appreciated that every communication from Abel (my contact at Best Bay) and my experience with Eddy was positive and helpful.
They are nice people and they know what they are doing. We will definitely contact them for all our plumbing needs going forward! I first contacted Best Bay Plumbing when the tenant leaving my rental property had jammed up the kitchen sink garbage disposal with coffee grounds.
I had a new tenant moving in soon and needed the system fixed urgently. Abel, the owner showed up the next day, discussed options and provided clear pricing.
He did a great job replacing the unit and also went the extra step of educating the new tenant on properly operating the garbage disposal. Since then I've used his team several times - to install water softener/filtration systems, bidets in toilets and fix issues in showers.
Each time the quality of work has been excellent and the pricing fair. Would highly recommend.
Had our toilet installed by Best Bay Plumbing and Rooter, it was great. The owner responded to our request for a quote within minutes and was straight to the point, a price and length of warranty - I appreciate that.
They were available the next day, and I contacted them at around 4pm, so the turnaround is amazing. The day of the installation came, they came on time, was polite, professional, and fast.
The toiled was installed well, gave us a quick rundown of the toilet and off they went. I'll go again to them for other projects for sure.
We needed to have our main water valve changed because it was old and did not close properly. Best Bay Plumbing send me a message really fast after I asked for quote and suggested that they could come the next day.
Communication with them was easy and they came in puntually. The plumbers were nice and polite and got the job done fast.
I highly recommend them for your plumming needs. Abel and the best bay plumbing crew are really stand up guys.
They put a lot of effort and care into fixing my leaking shower and were very honest and accurate about their quotes and recommendations. I will certainly be calling best bay if I have any other plumbing issues Highly recommended.
Abel and his team was very professional, knowledgeable, quick response (inquiries, messages and concerns), readily available and have excellent customer service. They repair our clogged kitchen sink, installed a new kitchen faucet and a new garbage disposal unit and changed our old pipe.
Abel and his crew were able to help us when we found huge pipe leak under our house. They quickly cleaned out the debris/sewage and showed us the problem (our old pipes) he was able to give us a quote on the spot and was able to come the next day to fix everything.
They're fantastic to work with and I will definitely keep them in mind for our future plumbing projects I had dropped my wedding ring in the washroom sink and could not get it out. The only way was to open the pipes below and get it out.
I request Abel to come and take a look (it was a free quote visit) He looked at it and smiled and then just took the ring out by quickly opening pipes. He also cleaned the pipes and made sure there was no leakage.
Asked him, how much did I owe? He said "Nothing" Wow, I could not believe it, He said it was a simple job and he won't charge for that. He was on time, kept me posted about his visit and was prompt in his response as well.
100% recommended if you are looking for an honest plumber. Abel is the owner.
He was the only one that offered a free estimate. He was available an hour earlier since he was in the area.
He came and quickly saw the problem and it was a simple fix that I could've easily made it worse with me over tightening and breaking the copper line and requiring a new faucet. He didn't even charge me for the visit.
I don't trust many repair service people but he quickly earned my trust. Turns out I was in the market for a new tankless water heater and water softener system.
He will be installing both next week. I highly recommend Abel and Best Bay Plumbing.
Abel is very knowledgable and accommodating. He does a thorough and clean job.
His staff is efficient and professional. They did a great job changing our softener and doing some of the crawl space plumbing.
We just purchased a new kitchen under mount stainless steel sink and motion sensor faucet. Abel was able to immediate size the project and provide an estimate after careful review of what it entailed.
There was a lot of reconnections to consider, including a relocation of garbage disposal and water filtration tank. He was very helpful and upfront of the total cost and labor it would take, leaving no surprises for us at the end.
The work performed was completed timely and our sink/faucet looks and works beautifully! We are extremely happy with his work and professionalism that we are scheduling our new water heater install with him as well:) Thanks Abel! The communication was excellent. They were on time and did a great job.
They even did a couple of extra things not in the estimate and didn't charge for them. Couldn't be happier.
This is the second time Best Bay Plumbing has helped me out, and both times they were such a pleasure to work with. Abel (owner) is so nice and professional and resolved the leaking problem I had.
This time, Eddie fixed a leaky sink for us, and he was also so friendly, professional and thorough too. I highly recommend them! They arrived at my house with 2 big vans/truck at 7:45am and left around 10:15am.
It's a one man job that should have taken less than 45mins. One employee dug up the dirt that was already dug, which took him less than 10mins.
The owner had 2 large vehicles on site with no parts to replace the leaking pipe. So, he went on an errand for a little over an hour while his employee waits at my water meter twiddling his fingers.
When he returned with the correct part, it took him less than 30mins to install. I will say he is polite, completed the job and cleaned up after.
I tried to recommend his business to a friend that was looking for a plumber. After I told my friend what he did and how much he charged, my friend told me I got RIPPED OFF and would pass on my recommendation! How embarrassing and stupid I felt.
My friend said he would not even pay half of what I paid and could have got that done cheaper and faster! Originally was recommended to me by a friend and now I'm NOT recommending this place to anyone. He RIPPED ME OFF and took advantage of my situation even through a friend.
Never ever again! Best plumbing service I have ever had. They responded quickly, provided full investigation and offered solution to replace my toilet as well as the tube which is rusted.
The replacement work work quick, secure and stable. This is the second time I used their service.
I will definitely recommend to my neighborhood. Abel was very professional, punctual and explained the entire process of having my bathroom shower remodeled very clearly.
Unfortunately due to other circumstances I was not able to move forward with the job but would definitely recommend Best Bay Plumbing for the way they run the business! Our disposal broke and our sink started leaking. I jumped on Yelp for help and Abel at Best Bay Plumbing immediately responded
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