OC Plumbing & Rooter

Positive Customer Experiences: The majority of reviews reflect a strong appreciation for the rapid response times and professional service provided by OC Plumbing & Rooter. Customers noted that technicians arrived promptly, often the same day or within a few hours of calling, and were well-prepared for their tasks. High praise was directed at Octavio, Diego, and Alex for their technical expertise ... Read more

Positive Customer Experiences: The majority of reviews reflect a strong appreciation for the rapid response times and professional service provided by OC Plumbing & Rooter. Customers noted that technicians arrived promptly, often the same day or within a few hours of calling, and were well-prepared for their tasks. High praise was directed at Octavio, Diego, and Alex for their technical expertise and effective communication.Quality of Service and Craftsmanship: Reviewers consistently highlighted the quality of repairs and problem-solving skills exhibited by the technicians. Many noted how issues were diagnosed quickly, and repairs were completed efficiently, often with preventative advice given. The ability to clear clogs, fix leaks, and handle emergency situations was frequently praised, with several customers expressing relief at the resolution of their plumbing problems.Transparent Communication and Fair Pricing: OC Plumbing was commended for transparency in pricing, providing detailed quotes and explanations for the work proposed. Many customers found the pricing fair compared to competitors, which contributed positively to their overall satisfaction.Minor Negative Feedback: Despite the mostly positive feedback, there were reviews indicating inconsistency in service experiences. A few customers reported rude or unprofessional interactions with specific technicians, which resulted in negative impressions. This suggests that while many technicians perform excellently, there may be room for improvement regarding customer service consistency across the board.Effective Communication Channels: The use of text notifications for appointments and ETA updates received positive feedback. Customers appreciated the company Read less