Mr Reliable Plumbing & Heating

Mr. Reliable Plumbing & Heating has a strong base of satisfied customers who consistently praise individual technicians (Art, Anthony, Tony, Daniel, Bruce) for punctuality, friendliness, and technical competence across plumbing and HVAC work. However, a meaningful cluster of negative reviews — roughly 10 out of 63 — raises serious concerns across all four dimensions, including allegations of i... Read more

Mr. Reliable Plumbing & Heating has a strong base of satisfied customers who consistently praise individual technicians (Art, Anthony, Tony, Daniel, Bruce) for punctuality, friendliness, and technical competence across plumbing and HVAC work. However, a meaningful cluster of negative reviews — roughly 10 out of 63 — raises serious concerns across all four dimensions, including allegations of incomplete work, price gouging, predatory pricing schemes, poor communication, and jobs left unfinished. Pricing is the weakest dimension, with multiple reviewers explicitly citing estimates far above market rate, hidden charges, and pressure tactics, dragging that score down significantly. Project completion is also impacted by several credible accounts of abandoned or botched jobs. The positive reviews are detailed and specific enough to suggest genuine satisfied customers, but the negative reviews are equally specific and credible, preventing high scores across the board. Read less