Mike Counsil Plumbing and Rooter

The sentiment surrounding Mike Counsil Plumbing and Rooter is notably mixed, revealing a dichotomy between customers who have had positive experiences and those who have encountered alarming issues with pricing and customer service.Positive Experiences: Multiple reviews highlight the company's promptness in service delivery. Customers frequently mention engineers showing professionalism, friendlin... Read more

The sentiment surrounding Mike Counsil Plumbing and Rooter is notably mixed, revealing a dichotomy between customers who have had positive experiences and those who have encountered alarming issues with pricing and customer service.Positive Experiences: Multiple reviews highlight the company's promptness in service delivery. Customers frequently mention engineers showing professionalism, friendliness, and respect during home visits. Specific individuals were often singled out for high praise, indicating that employee performance contributes significantly to customer satisfaction. Rapid response times to emergencies and thorough explanations of plumbing issues were appreciated. Some customers express a sense of trust and reliance on the company for their plumbing needs, indicating repeat business.High Pricing and Cost Concerns: A major thread through reviews is dissatisfaction with pricing. Many customers report being quoted prices that far exceed market rates, often describing the estimates for relatively simple plumbing tasks as exorbitant. Complaints point to a pattern of upselling unnecessary work and using scare tactics to justify high costs. Numerous reviews emphasize the need for caution and independent verification when dealing with the company.Communication and Transparency Issues: Several reviewers mention a breakdown in communication between office personnel and field technicians, leading to confusion regarding services and costs. The lack of clarity and perceived transparency issues regarding pricing has led some customers to feel distrustful. This concern is exacerbated by reports of "hard sells" and high-pressure tactics that leave clients feeling vulnerable and pressured into making quick decisions regarding plumbing work.Scam Allegations and Unethical Practices: There are multiple instances of customers alleging unethical behavior towards elderly clients, including manipulative pricing strategies that exploit their lack of plumbing knowledge. Reviews suggest this company may have a practice of targeting older customers or those in urgent need of repairs, pressuring them into unnecessary and costly services.Mixed Repeat Business Sentiment: While some customers express gratitude for quality service and repair work, others who have had negative experiences with pricing do not plan to use the company again. The inconsistency in customer experience appears to hinge heavily on individual technicians or interactions with the sales team. In conclusion, Mike Counsil Plumbing and Rooter show both commendable service in specific contexts and glaring issues with pricing transparency and ethical sales practices that could warrant caution for prospective customers. The division among reviews calls for a focus on improved communication and fair pricing strategies to protect and restore consumer trust. Read less