Master Plumbing & Sewer

Master Plumbing demonstrates strong technical competence and project completion capability, with many reviews praising individual technicians (George, Jorge, Ken, Anthony) for efficient, skilled work and professional on-site behavior. However, the company is significantly hampered by persistent customer service and pricing concerns. Multiple reviews document aggressive pricing practices, hidden ch... Read more

Master Plumbing demonstrates strong technical competence and project completion capability, with many reviews praising individual technicians (George, Jorge, Ken, Anthony) for efficient, skilled work and professional on-site behavior. However, the company is significantly hampered by persistent customer service and pricing concerns. Multiple reviews document aggressive pricing practices, hidden charges, poor communication from dispatchers and management, and a pattern of billing disputes. While field technicians often perform well, the front office and management create friction through inflexible scheduling policies, unresponsiveness, and what some customers characterize as price gouging. The company's overall score reflects this split: strong execution but weak customer relations and fairness in pricing. Read less