Legacy Plumbing & Rooter

The collective reviews indicate that customers generally perceive Legacy Plumbing & Rooter positively, with several emphasizing the following key aspects:Professionalism and Knowledge: Many reviews praised the technicians, especially Julio and Jorge, for their professionalism. Customers noted their ability to explain the processes involved in plumbing tasks, which contributed to a sense of transpa... Read more

The collective reviews indicate that customers generally perceive Legacy Plumbing & Rooter positively, with several emphasizing the following key aspects:Professionalism and Knowledge: Many reviews praised the technicians, especially Julio and Jorge, for their professionalism. Customers noted their ability to explain the processes involved in plumbing tasks, which contributed to a sense of transparency and trust.Responsiveness: Numerous reviewers highlighted the company's quick response times, with both phone and service dispatch being prompt. This aspect appears to be a significant factor in customers' decisions to choose Legacy over other plumbing services that had either delayed or unresponsive communications.Quality of Work: Several comments reflect high satisfaction with the quality of work completed, with specific mention of thoroughness and technical skill in dealing with complex plumbing issues. Customers felt that their problems were resolved efficiently and effectively, with many expressing relief at having access to reliable plumbing services.Customer Service: The reviews frequently credited the customer service experience, with many appreciating the polite demeanor of technicians and their willingness to ensure that the customers were informed throughout the service process. The courteous behavior, such as removing shoes before entering homes, was frequently highlighted as a positive touch.Value for Money: The pricing structure of Legacy Plumbing received mixed feedback; while several noted reasonable pricing for the quality of service provided, others pointed out a perception of upselling or potential overcharging. However, the general consensus favored the idea that customers received fair value for the services rendered.Reputation and Reliability: Legacy Plumbing garnered trust from its customers, as many mentioned they would recommend the service to family and friends. Reviewers expressed a desire to return for future plumbing needs, indicating a strong customer retention potential.Negative Experiences: A minority of reviews pointed out issues regarding appointment timings and a couple of cases of perceived rudeness or unprofessionalism. These instances suggest that while the majority of experiences were positive, there are areas for improvement, particularly concerning service reliability and communication. In summary, the recent feedback for Legacy Plumbing & Rooter indicates a strong positive trajectory in customer sentiments, with professionalism, prompt service, and quality work being the most frequently commended attributes. However, addressing the noted negatives around communication lapses and appointment management could further enhance their reputation and customer satisfaction. Read less