J McCabe Plumbing

The reviews indicate that J McCabe Plumbing is appreciated for its quality workmanship and professionalism. Many customers praised specific technicians, noting their courteous attitude and technical skills. Reviews such as "Hands down the absolute best customer service" and sentiment around technicians being knowledgeable showcase a consistent appreciation for the staff's capabilities. Moreover, t... Read more

The reviews indicate that J McCabe Plumbing is appreciated for its quality workmanship and professionalism. Many customers praised specific technicians, noting their courteous attitude and technical skills. Reviews such as "Hands down the absolute best customer service" and sentiment around technicians being knowledgeable showcase a consistent appreciation for the staff's capabilities. Moreover, timely response to emergencies has been noted positively, especially in instances where customers required immediate plumbing solutions. Despite the commendation for workmanship, pricing remains a contentious issue. Reviews frequently mention feeling overcharged for services rendered, with some customers experiencing shock upon receiving their bills. Phrases like "outrageous pricing" and concerns about not having been quoted accurately before work began were highlighted multiple times. Some customers reported identifying discrepancies between quoted prices and the final bills, which noticeably led to dissatisfaction, especially among senior clients or those on fixed incomes. Sentiments such as "Get your quote in writing" also reflect a widespread need for more explicit communication regarding costs before work commences. Another significant finding is the inconsistency in customer service experiences. While some reviews convey delight in the technicians' performances and prompt responses, others express frustration and disappointment over poor follow-up and lack of responsiveness after initial appointments. For example, a few customers reported multiple attempts to get responses for ongoing issues but received little to no follow-up from the company. In summary, while J McCabe Plumbing tends to deliver quality service when called upon and is well-regarded for the expertise of their plumbing team, the company's pricing practices and customer follow-up appear to be substantial areas for improvement. This dichotomy affects the overall customer sentiment, leading to a mixture of referrals and warnings regarding potential costs. Read less