Freedom Underground Plumbing

Freedom Underground Plumbing has garnered overwhelmingly positive reviews over the past month, with customers consistently praising the team's efficiency, professionalism, and expertise. Many reviewers highlighted Freddy and his team's ability to tackle challenging plumbing tasks, delivering high-quality service with minimal disruption to their properties. Specific accolades were given for their c... Read more

Freedom Underground Plumbing has garnered overwhelmingly positive reviews over the past month, with customers consistently praising the team's efficiency, professionalism, and expertise. Many reviewers highlighted Freddy and his team's ability to tackle challenging plumbing tasks, delivering high-quality service with minimal disruption to their properties. Specific accolades were given for their courteous communication, reasonable pricing, and willingness to go the extra mile to ensure customer satisfaction. However, there were a few criticisms related to scheduling and communication issues, which some customers found frustrating. Overall, the sentiment reflects a strong recommendation for their services, underscoring the company's reputation for integrity and quality workmanship. Detailed Sentiment Analysis and Common Findings The reviews of Freedom Underground Plumbing showcase a consistent theme of customer satisfaction, primarily revolving around the professionalism and reliability of team members such as Freddy and Miguel. Customers noted exceptional service during stressful situations, such as water leaks and pipe replacements. Many reviewers appreciated the quick responsiveness from Freddy and his team, often highlighting that appointments were scheduled promptly with clear and transparent communication regarding pricing and project timelines. Several customers praised the use of trenchless technology, which minimized disruption to their properties and reduced the need for unnecessary excavation. This method resonated well with homeowners looking to preserve their landscaping while undergoing significant plumbing work. The quality of workmanship received significant recognition, with many reviewers emphasizing that the crews completed jobs effectively, left the work areas clean, and wrapped up projects within the expected timeframe. There were also mentions of knowledgeable team members providing valuable insights and suggestions, adding to the positive experiences. Customers felt reassured by the team's expertise, especially in complex situations like septic tank issues or major plumbing projects. On the flip side, a minority of reviews pointed out issues with scheduling and communication. Instances where appointments were missed or rescheduled without adequate notice led to frustration among some clients. Despite these concerns, the majority indicated a strong willingness to recommend the company and expressed a desire to utilize their services again for future plumbing needs. Overall, the feedback paints a picture of a competent plumbing company that excels in customer service and technical expertise, with room for improvement in communication consistency. The positive sentiment significantly outweighs the negative, establishing Freedom Underground Plumbing as a reliable choice for plumbing services. Read less