Bueno Plumbing and Rooter

Bueno Plumbing earns strong marks across professionalism, project completion, and experience, with the vast majority of reviewers praising punctuality, responsiveness, friendly technicians, and quality workmanship across a wide range of jobs. The experience dimension is bolstered by multiple reviews specifically calling out skilled problem-solving — particularly from Edgar and Kevin — includin... Read more

Bueno Plumbing earns strong marks across professionalism, project completion, and experience, with the vast majority of reviewers praising punctuality, responsiveness, friendly technicians, and quality workmanship across a wide range of jobs. The experience dimension is bolstered by multiple reviews specifically calling out skilled problem-solving — particularly from Edgar and Kevin — including cases where other plumbers had failed. However, the pricing dimension is the weakest area: while many reviewers describe rates as reasonable or competitive, several reviews explicitly flag concerns about high quotes, a price quoted over the phone not matching the on-site price, a $2,000+ repair bill that felt excessive, and one reviewer who felt the repiping quote was very high. The single most damaging review — a detailed 1-star account alleging that owner Kevin used high-pressure sales tactics and showed fabricated photos of pipe damage — significantly weighs down the professionalism and experience scores, as it describes serious ethical misconduct if accurate. A secondary negative review describes a scheduling failure on two consecutive occasions, and another describes a callback situation where the company initially refused to return without charging again before reversing course. These incidents prevent the scores from reaching the high 90s despite the overwhelming volume of positive feedback. Read less