Able Plumbing Sewer & Drain

Positive Experiences with Technicians: Many customers reported exceptional service from individual technicians, particularly Evan, who was frequently mentioned for his thoroughness and friendliness. The personnel were often described as knowledgeable, prompt, and respectful of customers' homes, with several reviews highlighting specific incidents where technicians resolved severe plumbing iss... Read more

Positive Experiences with Technicians: Many customers reported exceptional service from individual technicians, particularly Evan, who was frequently mentioned for his thoroughness and friendliness. The personnel were often described as knowledgeable, prompt, and respectful of customers' homes, with several reviews highlighting specific incidents where technicians resolved severe plumbing issues quickly. Customers felt reassured due to the detailed explanations provided about issues and solutions.Emergency Service Excellence: Several reviews emphasized Able's responsiveness during emergency situations. Many clients noted that Able was one of the few companies that could provide prompt service, even on holidays or weekends, which was particularly valued during plumbing crises.Pricing Difficulties: A recurring theme in the reviews was dissatisfaction with pricing practices. Some customers felt that charges were inflated compared to the level of service received. Terms like "rip-off" and mentions of high hourly rates were prevalent, indicating that some clients felt they were charged excessively for minor or brief work. Moreover, complaints about "hidden charges" and high minimum service fees contributed to negative sentiments.Communication Issues: While many reviewers praised the technicians, general communication with the office staff received significant criticism. Customers detailed experiences of unreturned calls, promises of follow-ups that were not fulfilled, and a general lack of transparency. This inconsistency in communication led to increased customer frustration, particularly in cases of urgency.Mixed Organizational Cohesion: There is evidence that the quality of service can vary greatly. Some reviewers described seamless interactions that led to high satisfaction, while others recounted a disjointed experience due to the office management side. Complaints included unprofessional behavior and neglect in addressing scheduling issues, leading clients to feel like they were not prioritized.Long-Term Relationships: Despite the hurdles, a notable number of customers expressed loyalty towards Able Plumbing based on their past experiences, particularly after satisfactory resolution of significant plumbing issues. This loyalty indicates a potential for retaining customers if issues surrounding service consistency and communication can be appropriately addressed. In summary, Able Plumbing Sewer & Drain exhibits commendable service through its skilled technicians and emergency responsiveness, yet faces challenges in pricing transparency and internal communication which impact customer satisfaction overall. Read less