Thumbs Up Rooter And Plumbing

The reviews reflect a general consensus regarding the positive attributes of Thumbs Up Rooter and Plumbing. Customers consistently commend the company for its strong communication skills and responsiveness; many reviewers note that Sal, Eddie, and the other team members are quick to respond to queries and provide estimates. The team's willingness to explain the work being done and provide addition... Read more

The reviews reflect a general consensus regarding the positive attributes of Thumbs Up Rooter and Plumbing. Customers consistently commend the company for its strong communication skills and responsiveness; many reviewers note that Sal, Eddie, and the other team members are quick to respond to queries and provide estimates. The team's willingness to explain the work being done and provide additional advice garnered additional appreciation, establishing trust and confidence among customers. Despite this positive overview, some negative experiences were reported. The most frequently mentioned concerns revolved around perceived high costs for specific services, as some reviewers felt that certain charges were exorbitant for relatively simple tasks; for example, a complaint arose about a quotation for a wax ring replacement that was significantly higher than expected. A few reviews also cited instances of unprofessional behavior from individual plumbers during service calls, which seemed to tarnish an otherwise solid reputation. Nevertheless, the overall impression from the majority of reviewers is that Thumbs Up delivers quality service with fair pricing, especially when clients are looking for reliability in emergency situations. Many customers expressed a desire to return to Thumbs Up for future plumbing needs, emphasizing the company's efficiency and thoroughness. In summary, Thumbs Up Rooter and Plumbing has established a favorable reputation for reliability, expert service, and effective communication, while a minority of dissatisfied customers raised concerns about pricing and communication in certain instances. Read less