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Review and analyze now for company Cabrillo Plumbing, Heating & Air and provide the analysis in the discussed format for the following reviews: '''Cabrillo has been our go-to plumber for over 5 years now. Why? 1.

They always arrive on time and put on the clean room booties 2. Their technicians are very well qualified, courteous and do great work 3.

They use quality materials and care about their customers: they are not looking to nickle and dime you, or do crap work (pardon the pun) 4. Sal - who often answers the phone - is great.

Exceptional service and a nice human touch! Daniel was amazing! He came promptly on time and performed an accurate diagnosis of our heater furnace. Fortunately he was able to diagnose the problem and got my sister's furnace up and running .

No hard sale and just a very pleasant, professional visit. I would highly recommend Daniel and his company, a definite 5 stars!! Thank you Daniel for your service.

It's reassuring there are reputable companies out there! Cabrillo did an excellent job replacing the old plumbing in our old house -- the work was on time, well planned, and careful. Many thanks to Robert and Fernando for their great work, and to Sal and Gessa for taking care of the paper work and scheduling.

Absolutely outstanding! From scheduling to completion, professional all around. Our technician, Robert, was amazing - technically adept, personable, and able to put things in 'normal lingo' for the non-heating professional.

THEN, after doing the heating maintenance and installing a new thermostat, I mentioned to Robert about a toilet issue (something with not refilling all the time) and he told the problem and when I asked if he could fix it this visit he said "Of course". And I loved the bio that Cabrillo sends out about the person who is going to show up.

They are quirky and fun snippets about the person who is going to show up - "Robert backpacked Costa Rica for 3 weeks and he is still with us!" (maybe not exactly the wording but close). A la Spinal Tap, we give Robert 11/10.

Cabrillo has been my plumbers for years. The entire staff from Sal, Candace and the technicians are professionals that do their best to solve your plumbing problem.

Dave once called a vendor in Germany to try and find a replacement part for my shower. He goes above and beyond and also has great travel tips.

I highly recommend Cabrillo and the entire team for your plumbing job. While Cabrillo may be a bit pricey, they are worth every penny! I've used a few different plumbing companies in the past but returned to Cabrillo a few years ago because they always do the job right the first time, their office staff are helpful and have a sense of urgency that matches mine and their plumbers are the most knowledgeable that I've worked with.

Recently, we had Randy M. Come out and unclog our kitchen sink.

He diagnosed the issue, hung in there when the clog turned out to be more stubborn than we thought, did a quality control check to make sure downstream plumbing was still working fine and left his work area cleaner than when he arrived! All that AND my very fussy dog liked him too. Thank you Randy! Spoke with Sal and he was so helpful and flexible in attending to my needs when it came to a garbage disposal replacement and faucet replacement.

They charge by the job and not by the hour. Overall, the customer service is excellent and they will do their best to get the work done.

Thanks! Cabrillo Plumbing and heating did a first class job installing our new furnace. They were professional, friendly, and conscientious.

We would like to acknowledge Frank, Erick,Javier, and Fernando. The Cabrillo office staff was very helpful, also.

thank you. M.S.

Called Cabrillo Plumbing concerning descaling my tankless water heater. Matthew was the young man that was sent to do this procedure.

He did a flawless job of descaling my tankless water heater. He was extremely polite and answered all my questions concerning the descaling.

The area was left the way it was found. Neat and tidy.

So I highly recommend Matthew for any of your plumbing problems. Eric and Daniel came to my home and installed a new cast iron drain for my pedestal sink, they were friendly and did a great job.

i highly recommend cabrillo plumbing, dave the technician was very positive in his recommendation of the situation, i have been using their services for years, top notch company. Frank came out to repair an old furnace that is antiquated.

What appeared to be an impossible fix was resolved due to his efforts in digging deep for parts and a creative solution and it is up and running again! Robert Burkett, who did a check on my heating system this morning, is knowledgeable, personable and professional. He completed his work efficiently, answered my numerous questions patiently and with appropriate detail, and explained clearly what my options are to improve the air circulation in my home.

I could not have been more pleased. Cabrillo is fortunate to have such an exceptional, highly skilled employee.

John McLeod Cabrillo Plumbing has provided the best plumbing service I have ever had, hands down. They are somewhat pricey but are totally worth it! Robert Burkett is really knowledgeable about both plumbing and heating, and in addition to quickly diagnosing and fixing the simple problems I have had, he has also been able to figure out solutions for the much more arcane problems with my plumbing hardware Very professional and friendly HVAC service provided by Matthew Legaspi.

Both Geesa and Sal in the office provided prompt answers to our questions about appointment times and replacement filter cartridges for our two HVAC systems. We also appreciated the way they communicated via email regarding our appointment confirmation and Matthew's expected arrival time.

We have been searching for a reliable HVAC company to serve our needs and are very glad we used this company. We strongly recommend Cabrillo.

John Sakai Burlingame Cabrillo plumbing is our go-to for plumbing service for the last 13 years. Brian and Matt recently replaced our water heater in just two short hours.

Brian is very knowledgeable and provided all the details to help me make an informed decision on the best water heater for our needs. He was very courteous and professional.

I highly recommend Cabrillo. Setting an appointment is easy with Cabrillo and the plumbers always get to my house on time.

they are fast, neat and clean up any messes from the work. Every person that has worked with us has been polite and helpful with suggestions as to how to avoid future issues.

We use them for our heating and water heater as well. they are tops in my book! Quick update based on Sal's response to this review.

The link that he provided to "all" rebates that I would be eligible for includes only electric appliances. The state and federal incentives for high efficiency gas water heaters are not listed.

What I like about Cabrillo, besides the fact that all their techs have people skills in addition to technical skills, is that I get the feeling they are treated well by the employer. They are courteous and friendly with customers but you just feel like you've got team players who like working for this company.

They are not the cheapest and they are not the most expensive. I think they charge what they need to in order to do a quality job with quality materials and compensate the great staff in a way that keeps them loyal to the company.

That's my overall impression. As far as specifics, in 2022 Cabrillo replaced my sewer line just before Christmas and made it happen in record time.

This year they replaced my furnace. Their guys have a great balance of being professional and personable, including their cheerful response to the dogs, who, face it can be a little loud and obnoxious at times.

So I already knew most if not all this year's crew and vice versa. Matt came out to see what was happening with the furnace, and called in Frank, a senior tech, when it was obvious that fixing the 30 yr old furnace was not the best choice (I would have replaced it last year but .

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sewer). Frank explained everything that needed to happen including the asbestos abatement.

And when the asbestos folks found more than they expected, Frank advocated and got them to stay and finish the job, juggling their schedule, so they would not have to return. Erick was present while the asbestos people were working here, which was great and he also was the team leader on site once the asbestos was taken care of.

Javier assisted Erick for three days, then Daniel the fourth day and it was great having a working furnace again, again, all professional and personable. Same with Matt who came back the following week to finish off the insulation on the extra duct work.

And Gessa back in the office kept everything rolling with permits, etc. Cabrillo put in a complete new system for us .

Heat and new air conditioning. The old duct work was a nightmare to remove and replace in such a small crawl space.

Not to mention dealing with the old asbestos. They we excellent in every respect.

It was a messy job but they kept my home perfectly clean. We were completely satisfied and i highly recommend them.

We had a complex project to remove all our existing gas-powered heating, washing, and water systems and replace them with all-electric ones. Rob Burkett and his team did a fantastic job coordinating with our electrical contractors, replacing the old ducting, installing the new hardware, and cleaning up after the job.

We couldn't be happier. Our electrician said afterward, "Good job hiring Cabrillo - they are the best." I would venture to bet they cost a bit more than others - but you get what you pay for.

They always showed up when they said they would, dealt with nightmarish street parking, and offered extremely helpful suggestions. With their ideas, we were able to slim down the space used by our appliances by more than half and relocate them so that we were able to turn our old mech room into an in-house laundry room.

The value of the house increased by way more than we paid for the upgrade. Thanks team! I am now switching all my house maintenance to Cabrillo.

They may be pricey, but their work is first rate. And they have good people working for them.

I had others trying to fix my toilet and it kept malfunctioning. David came, he looked, gave me a couple of options (cheaper and more expensive) completed the job in less than an hour and it's done.

Money well spent. Cabrillo just rescued us from a cold Christmas by promptly and professionally responding to our call about a non-functioning furnace.

Robert and Matt did a great job in fixing it. Robert, the lead technician, clearly and concisely explained what the problems were and what our options were in dealing with them.

It could not have gone better-I recommend we them without any hesitation. I entered my garage and found sewage in half of my garage.

I started to panic and stopped using my toilets and showers. I called my trusted plumbers at Cabrillo Plumbing.

They scheduled an appointment immediately which calmed me down. Erick and Javier came out the next morning, troubleshooted the issue, and more importantly, RESOLVED the issue! Erick described the issues and shared the fixes!! He showed me the exact issue using a sewer line camera (a screw and tree root were in my pipe which caused blockage, see picture).

He is super professional and friendly!! If you're reading my review, stop here, stop yelping and call Cabrillo plumbing if you want your problems FIXED!! Erick and Javier replaced approximately 20 ft of very clogged 3" kitchen drain pipes after Brian diagonosed the issue the day before. The professionalism of the crew was exceptional as was their work.

They were very respectful of our home and ensured that the area was kept clean while they were working and thoroughly cleaned up after they completed the project, which took a full day to complete. Called Cabrillo Friday 18,2023.

Told Sal that my toilet tank was not filling. Sal said they have a appointment for Saturday 19,2023.

Brian was the technician he did a fantastic job figured out what the problem was. He fixed the problem within one hour.

It was the toilet valve intake. Very satisfied with the job.

Would recommend Cabrillo Plumbing. This company is my go to.

As a new home owner, we were seeking a partner to assist us with our plumbing, heating and air. We called a few folks who were referred to us and weren't certain we'd found the right match.

I saw a Cabrillo truck in the neighborhood and decided to give them a call. We were blown away.

Prompt, professional, and tech savvy. They show up in uniform and deliver consistent service.

The quote comes via email with photos of our space and existing equipment or area to be serviced, with details and descriptions. We are kept informed via text message and email as to the status and timing of our service requests.

The work is high caliber quality craftsmanship. We have a team of specialized service and when we have any troubles or added scope, it is the same individual who did the original work that comes to service, inspect and consult.

They know our home and the projects they've completed for us - we're not starting from scratch every call. In our home, they are worth the investment in building a relationship.

We are confident we found a partner for our home. This week we replaced a 40 year old furnace.

Frank initiated the project and Eric & Jeremy were onsite all week diligently dismantling the old furnace and building the new furnace. Every day they kept the work area clean, removed all debris every night and had a clean workspace to start fresh and promptly.

At the end of every day they would come up and let us know they were leaving for the day. They adhered to COVID protocols and kept their distance.

We are all in on Cabrillo. Thank you for another excellent experience.

Repaired old furnace, replaced wiring to thermostat and installed new thermostat, also cleaned furnace. Cabrillo Plumbing and Heating replaced my furnace.

It was a fantastic experience. All the employees of Cabrillo were very professional friendly and knowledgably.

The technician's that replaced my furnace were Erick ad Daniel. The replacement furnace they installed was a Trane 80% two stage furnace.

It is very quiet and gives out great heat. This Trane furnace has a wireless thermostat where you can take it anywhere in your house.

Erick is very efficient knowledgeable associate he looks like installed many a furnace. Erick knows his craft.

Daniel the other associate the younger was also very efficient and knowledgeable. Both associate's answered all my questions that I had.

When Erick and Daniel finished the installation they cleaned the area very well like it was before the installation of the furnace. I am very pleased with Cabrillo Plumbing Heating and Air.

This company makes everything simple to the first phone call to the end. WARNING! Cabrillo gave me an estimate of $6100 for labor-only to replace a tankless water heater.

The price range for tankless water heater installation is $1500 - $3000, so this is very high. Additionally, this wasn't a conversion; it was to replace the existing water heater with the same model, so it should have been on the lower side.

When I pointed out that many lines on the estimate referred to installing new vents or connections and that these should already be in place because it's not a conversion and we'd be installing the same model, they said that they'd add or subtract fees depending on what turned out to be needed. Really?! I definitely felt like they were trying to take me for a ride.

Our kitchen sink garbage disposal stopped working and we called Cabrillo Plumbing. The service quality was excellent.

They were very responsive and the guy they sent, David Preciado, was quick in diagnosing the issue. He was professional, polite and with a sense of humor.

Going forward, Cabrillo is the plumbing service we would always use. I recommend them highly! Javier, Fernando and Robert did an excellent job replacing our 75 gallon hot water heater.

Cabrillo technicians are always courteous and professional. We received same day service.

Excellent service. From Candice and Sal in theRead less

Review and analyze now for company San Francisco Plumbing Company and provide the analysis in the discussed format for the following reviews: '''I would not recommend working with Sean or his team. I contacted them to replace the tub faucet cartridge in two bathrooms, with one specifically having a continuous water leak.

I was clear that I needed the job done (without a water shut-off), as my building requires a week's notice for that. Sean assured me that 1) it could be done without a shut-off and 2) it would be completed within an hour at an hourly rate of $195, plus material costs.

When his technician arrived, I was informed that a water shut-off would indeed be required to finish the job. He only managed to fix the other tub and then quoted me over $650 to return for the rest.

To make matters worse, he left after shutting off the hot water, meaning only cold showers could be taken, and they refused to come back to resolve it despite multiple requests. I ended up in a worse situation than before, out $290, with no receipt provided for the parts--leading me to believe they may have overcharged.

Overall, an unprofessional and frustrating experience. Sean and his team of reliable and nice plumbers are fantastic.

As a Realtor here in the City for over 25 years I have consistently referred them to my clients. They always get the job done and have a can do attitude while being honest and reliable and trustworthy.

There are not enough stars to give them. Been using this company for around 15-years.

Never a bad experience. Thank you Sean and crew for always being clean and professional.

Super responsive, great service (helpful and informative), and fair price. Highly recommend.

My backyard drain backed up. I had dealt with another plumbing company prior, but they were rude to my dad.

I called this one on a co-worker's recommendation. They sent out DJ--who was awesome.

My dad mixes up his words and DJ listened to him patiently and filled in the blanks in his head on what he was saying. He was awesome.

Sean ended up coming back to do more work. Totally fair price for all the work they did.

We are considering doing a big fix--but Sean advised just keep doing a bandaid solution for as long as we could-do to the major cost and inconvenience of a big fix. Didn't push the huge costly job on us--LOVED that! DJ came back recently to fix a toilet...worked with my dad without me present and my dad was confident in the interaction and got everything fixed without my help.

Very nice!!!! All I can say is Wow! Water was backing up into my garage due to a neighbors tree roots and within an hour of calling I spoke to Sean and he arranged to get his team to the house and cleared the drain. Highly professional, very nice and someone you feel immediately at ease with.

Same is true for his team. Great price, great company.

Eventually I'll need to replace a section pipe and will definitely be calling Sean! We had a few plumbing issues that we needed taken care of. Sean and his team member were great and the price was very reasonable.

If you have plumbing problems I would highly recommend contacting Sean! You won't be disappointed! I have used San Francisco Plumbing Company for YEARS and they are fantastic. They have installed my hot water heater, a toilet, a kitchen faucet and they have snaked and repaired drains.

The piece de resistance was when I was trying to install a sliding trash/recycling bin system under my kitchen sink, but the plumbing configuration was in the way. DJ came up with a solution that was efficient (no need to cut a hole in the wall and move the plumbing) and got the job done.

Their work is efficient and their pricing is also very reasonable. If you have any plumbing needs, I whole heartedly recommend calling SFPC.

I don't write many reviews but this company did such a great job it warrants one. It's always difficult choosing a dependable contractor so I hope this makes it easier for someone who needs a quality plumber.

Had a backed up drain in my SF flat that we tried to snake out but probably made the situation worse. When the tub overflow started flowing into the light fixture of the downstairs apt I gave SF Plumbing a call.

DJ showed up the next day (Dec 29) to assess. Long story short the p-trap had to replaced but it was a short week due to the New Year's holiday.

SF Plumbing made the call to come out the next day since it would have meant no shower for both tenants till the following week. DJ and Bobby came out the next day and fixed the problem in one day.

Very professional and great natured. DJ impressed me with how enthusiastic he is about his job and his patience in explaining the problem and the fix.

Reasonably priced too. I value a trustworthy and reliable contractor.

SF Plumbing will now be my go-to plumber. I never write reviews but Sean deserve this one! Sean was sent by the management company of my building.

We have been struggling for years with overflow water coming to my unit each time they were a heavy flash rain. We had several evacuation pipes that were connected to the same main evacuation, so as a result any overflow would end up to my unit.

Sean came up with a genius solution: he installed an overflow popup system = the easiest, smartest and I guess most economical system. We had our first big rain recently since the pipes have been fixed and I was very very nervous...but it worked perfectly: what a relief it is that I can finally sleep and not worry about that anymore.

I highly recommend Sean services and would give to his company 1000 stars if I could! After going through three different remodels we finally found the most wonderful plumbers. They know their stuff -they work with the city and permits, and they saved our butts on the last remodel!!! Don't waste your time or money looking elsewhere these are the guys that can get it done.

Their prices are very reasonable for the hard work that they do. The whole gang was professional, knowledgeable, and we would use them again in a heartbeat.

Call them first. A very very happy customer! San Francisco Plumbing was recommended to me some years ago by a handyman after I had a horrendous experience with an extremely crooked plumbing company.

San Francisco Plumbing fixed the other company's errors and did great work. Since that time San Francisco Plumbing is my go-to contractor for all plumbing issues.

Sean always returns calls quickly and really makes an effort to provide service in a timely manner. Today's experience was with a clogged kitchen sink that I was unable to clear myself.

DJ came out quickly and on time. He got it fixed, and I can now use the sink again.

He also left the under-sink area in better shape than it had been, and he's a really nice guy to boot! I highly recommend San Francisco Plumbing Company. I live on the 40th floor of a 42 story condo building in Downtown SF and DJ and Alex did a masterful job rebuilding the Kohler toilet tank in the guest bathroom (which would not flush) and snaking the drain of the master bedroom shower, and all in one hour's time at a reasonable rate.

They did an excellent job and also checked the tub stopper and sink stopper in master bathroom. I could not have asked for more professional, friendly and prompt service and I appreciate that Sean scheduled the 2 p.m.

appointment on the same day that I called for assistance. The after-hours service they use are also very thorough in taking the details for Sean to respond to.

All around great service from start to finish! They charged $499 to fix a leaky faucet in the basement of a 100 YEAR OLD widow- total thieves in my opinion! 1.5 hours @ $138/hour, $180 for a $60 (retail)faucet, $48 for (2) flex lines to the faucet ($16 RETAIL HomeDepot) and $64 for (2) 45 deg. valves ($22 RETAIL Home Depot).

Yes, -they are theives in my opinion. SHAME on YOU! Sean, DJ, and Rick are our go-to guys for both of our commercial office buildings.

You'll not find a better plumbing company in the city of San Francisco. Thank you Sean for the best plumbing experience ever!! After a snaking attempt did not work, I had made the mistake of using a chemical drain cleaner in my shower with poor and toxic results;) - nasty stuff to use only as a last ditch effort.

Sean snaked the drain in no time and even replaced two washers on my sink... after I had already paid! I recommend this company - nice guy and great serviceRead less

Review and analyze now for company Friendly Plumber and provide the analysis in the discussed format for the following reviews: '''We've had Robert in to work on several things at our house over the last decade, and have recommended him to all of our friends. He's easy to get hold of, he does excellent work, and he really is friendly! I can really only say good things about this business.

We have been using the Friendly Plumber for over two decades, at all three of our homes in San Francisco. You won't find a better plumber on Earth.

He is extremely knowledgeable, has high integrity, will not even charge us sometimes unless the job warrants it. He responds usually within an hour to our call, scheduling his soonest available time.

Very professional, thorough and always we learn a lot from him. He has a team now so he can scale his business.

Believe me, you won't regret hiring him. I called Robert this morning after having a (self-inflicted) plumbing emergency.

He quoted a reasonable price over the phone, came over same day, and found a better solution that also happened to be cheaper than the initial quote. Can't recommend reaching out to the team here enough! Robert can fix anything I'm thinking.

Every time I had Robert come to the house he has done an excellent job, from plumbing to installing vanities. This last time he installed a new water heater and the job was completed fast and expertly.

If you want something done right, I would say he's the one to call. Robert is the real deal; knows the City and knows complex plumbing and codes and a very nice man.

I highly recommend his company. Robert has been our go to plumber for years.

In addition to installing high quality replacements for regular things that break down with decades of use like ToTo toilets, faucets etc. he has taken on and aced big projects like our main water service line, pressure valve and an expansion tank for the water heater.

We trust him to select the materials and models because he has good taste and a solid knowledge of both the quality of not only the plumbing parts but also of the crazily complex San Francisco permitting and inspection processes. He facilitates the resolution of every stage of getting something fixed and he answers the phone! Great communicator! Robert worked with us twice to install our kitchen faucet, his schedule is flexible and was able to install very quickly.

Thank you! Highly recommend Friendly Plumber did not complete work, constantly late or no show. helpers had no experience.

always excuses can not overstate how much I would avoid this comp We used to use Robert's service every time we had a problem with our plumbing. Then one day he ghosted us when we needed a toilet replaced.

We waited and called and he never called back. Maybe it was because he didn't want to deal with the weight of the toilet? That wasn't an issue as the company delivered it to our door.

In any case, I won't call him anymore as he's not reliable. Robert is extremely helpful and friendly.

Went out of his way to install a shampoo unit last minute and after hours in my salon! Another great experience from Robert. He handled our next set of repairs as quickly as possible, and that is no small feat considering we needed a new water heater installed.

Try getting through that with no grief or extra charges, especially considering the narrow architecture of SF, and you'll know why I keep giving Robert 5 stars. --- Robert from Friendly Plumbing was great.

He was on time, nay, 5 minutes early, and was straightforward, friendly, informative, and most of all...time efficient. I had a slow drain that I thought needed snaking.

He explained what he was doing, informed me of the entire process and even recommended some DIY solutions should it happen again. He was out in 10 minutes, $50 under estimate.

WOOT! I would recommend him wholeheartedly. I called to find a plumber for a toilet emergency, and Robert actually talked me some suggestions for fixing it myself...

and it worked! Thank Friendly Plumber! Yay for Friendly Plumber!!! I reccommend then 500 billion + times over. Robert is a super guys and gets the job done!!! Choose them.

Hot water heaters aren't cheap in San Francisco, and neither is installing one. So, rather than a smoking deal, what you should expect for your money is reliability, prompt service, good advice, safety considerations, professional work and a guarantee.

That description is Robert. It's hard to think of a more professional plumber.

He spent an hour discussing different kinds of hot water heaters and which ones would best suit our family in terms of capacity, recovery, safety and efficiency. And he work was top notch, from soldering all the old pipes, moving the gas valves, putting in a new flue, and earthquake proofing it with triple straps and a custom bracket.

Plus, that dude is really friendly! There's another plumber on Yelp with more reviews than Friendly, but I had a bad experience with that outfit. They tried to pull a fast one on me, and then I went with Friendly.

I agree with the reviews that Robert is knowledgeable and knows that people want to save as much $ as possible on home repairs. We had a leaky shower and got 3 estimates that all said cut the wall and replace the valve.

Robert was the only one who suggested we buy the valve online (found a really good brand that was discontinued) and we could cut open the wall ourselves. He also knew we were on a time crunch and came in Saturday to do it AND had a great drywall guy come in to repair the wall.

All in one day. Yay! Yay! For the Friendly Plumber! I called on a Tuesday and asked if I could get someone out asap the earliest I could get was Fri, but after the woman heard how long I had been without heat, hot water ect, she tried to work me in sooner, alas..

nothing, but I was ok with the earliest she had which was Friday. Robert came right on time and was awesome! He knew right away what was up..

I told him that PG&E had been out to check out my situation and he was shocked that they didn't fix the issue a week ago when they arrived.. it was as simple as turning my earthquake emergency switch back on!! hahahah..

anyhow, no " real" plumbing took place but regardless I would still call them in a second! Everybody was suuper nice and helpful!! We had a stopped-up drain in the bathroom. My own attempts at plunging, using Drano and even a snake did not unclog the problem.

Left a message for the Friendly Plumber on Christmas Day. He returned my call the next day and was able to schedule his visit that evening.

He disassembled the p-trap, used a powered snake and was able to fix da sink. I believe he is charging market rates and I paid the one-hour minimum after agreeing to his estimate.

Prompt, courteous, and clean - I recommend the Friendly Plumber. BUYER BEWARE I would never recommend these people for anything and here's why: I had them in for a leaky bathtub faucet.

They gave me a quote for work that was going to cost me about $600 for them to replace the tub and shower fixtures and another $500 for the contractor to rebuild the wall. I called a handyman friend to ask for advice.

He changed the rubber gasket in the faucet for less than a dollar and the problem was solved. That was months ago and it hasn't leaked since.

Oh, and why was the faucet leaking in the first place? Because Atlas plumbing had put in the wrong kind of gasket a few months before that, probably knowing it would soon fail. From now on, I call my friend first.

EDIT: Okay, I'll give more details about why I object so much. I think they should have seen that the immediate problem was with one small part failing because it was the wrong kind, rather than a serious failure of the system requiring complete replacement.

The valve per se did not fail, the gasket did. It seems that they did not look closely enough into the matter before making a very costly recommendation; that's my main objection, and to me, that's a very serious one.

Regardless of their intentions, I felt as though they were trying to take advantage of me. It's like going to the doctor for a splinter and being told the whole finger has to come off.

Maybe it was an honest mistake, but I'd rather have a plumber who investigates the simple solutions first. To me, this would demonstrate that that they have my interests in mind.

(Just for accuracy's sake, it was more than a free estimate I got. I paid about $75 to have the faucet capped to stop the leak; I am not complaining about that, it was my choice.

I can imagine that an alternate temporary fix he could have offered for a similar price would have been a new gasket, but it was never mentioned because he never looked.) Wow. I called and asked how much it would be to snake out a toilet.

Robert gave me a price but said "If it's not the toilet that's broken you can get an auger at the hardware store and do it yourself." I can't believe he gave me a reason not to fork cash over. When I thanked him saying as much he laughed and said "I don't like wasting people's time." Fantastic.

Hopefully I can take care of it but I'll be sure to give him a call if I ever need something. Found this plumber from Yelp! and scheduled/ordered products and installations all day.

Took the day off and he was a no show. I don't have time for this.

Robert seems like a great guy but did not call to say he would not make it. Can anyone refer me to a reliable plumber? I need 10-15K worth of work done.

I tried to use Friendly Plumber after finding him in Yelp! I called and left a message on two occasions - letting about 2 weeks pass between the two contacts. How many callbacks did I get from him? ZERO.

If there were 0 stars, that's what he'd get from me. Even if he is just too busy with other jobs, professional courtesy should be to call me back and say he's too busy, find someone else to do the work.

I had him over for three things. -Fix an extremely noisy pipe.

-Fix hot water pressure on a faucet -Give estimate on leaky faucet -Give estimate on bathroom remodel He arrived on time and was super friendly. He did a great job of clearly explaining my options.

Unlike other contractors that I've come accross, he didn't seem like he was out to make a quick book. On the contrary, he was trying to steer me towards cheaper options when feasible.

He ended up fixing the noisy pipe. He chuckled at me when I told him about the hot water pressure issue.

"Have you tried turning that knob down there," as he pointed under the sink. Of course I had! But just in case let me give it a turn and...

Oh shit. Yeah, good call.

That's why you're a plumber and I'm... Anyway, I'll call him back for our remodel once we start that project.

Prompt, honest, and fast. Friendly was flexible enough to come at a later time when my partner and I were running late getting home for the appointment.

The plumber did a fine job replacing our old kitchen sink. It was a tough and dirty job, and I really commend his professionalism for toughing-out the long day without any grumbling.

The price I paid was fair in my estimation, and it was nice that it came at $80 less than what I was originally quoted. I would definitely recommend the company to a friend.

Just what I needed. After several months of struggling to understand why my garbage disposer was incorrectly installed, and constantly leaking, Robert fixed the problem with ease.

He arrived on time, lived up to the name, and was fast and affordable. He was also very clean and thorough, making sure everything worked perfectly before leaving.

He also explained everything that was done incorrectly so I wouldn't make the same mistake again. It was a simple job, but enough to prompt me to Yelp for the first time in awhile.

I will certainly use his services again next time. 11 years ago we called Friendly Plumber (install a commercial grade water heater in a 5 unit building) and haven't stopped calling since.They are expert at fixing plumbing problems (both BIG and small), installations, Robert has done a huge variety plumbing work for us: --- sewer line replacement --- fix a botched installation (by another plumber) on a high end shower (6 body sprays, 3 shower heads, steam, wrapped in Italian glass tile) I am pretty sure there is no one else that could have fixed this problem without messing up the tile.

--- install a (re) circulating pump to get hot water fast to the top floor of a 4 story building And all of the less exotic plumbing issues: back-ups, faucet replacement, toilet installation, and so forth. Expert at diagnosing problems and fixing them.

Integrity & Honesty, and truly the Friendly Plumber. The best ! I had these guys do a decent amount of plumbing work for me for a washer and dryer I purchased from Best Buy.

I was able to quickly get an estimate appointment, and once I spoke with them I was comfortable enough to go ahead and schedule them to do my hookups (I was in a rush to get this completed before I had to return back from the Christmas Holiday). What they did: Remove old wash tub from laundry room Install new wash tub with hot/cold water Run hot/cold water to washer dryer location Extend drainage lines for the moved wash rub Extend hot water heater overflow line to wash tub Run gas line to dryer Install 2-feet of exhaust ventilation for dryer Stack the dryer on top of washer Summary: They showed up 2 hours late, and did not reach out to me, relaying the fact that they were running behind schedule (I called them to ensure they were still coming).

The total install was supposed to take about 4 hours; it ended up taking about 6-7 hours. Yes, they had to take a lunch, but they were still coordinating the delivery of the supplies they needed for my job when they were on-site.

Although, they may have seemed disorganized and a little lax in their notification of me about running late, I was extremely happy about the quality of the work that they did. I would much rather the job be done completely and to a high-standard than a shoddy job that only needs to be revisited at a later date.

Total Cost: $1.050 My landlord is one picky bastard. I love him for it and when he recommended that I call Friendly Plumber to come out and fix my sink I had no doubt in my mind that they would do the best job possible.

Rob was professional, courteous and left me with some helpful advice that can potentially help prevent another late night disaster. I had either a leaky sink or a leaky dishwasher and I could not for the life of me figure out which was leaking because water would randomly start leaking from underneath my wooden cabinets where I couldn't quite see the source.

They are also right next to each other and the water pools around the cabinet bottoms so you can't see the origin. Argh! I called Friendly Plumber and Sean responded promptly the next day right within the time bracket we agreed on and was so sweet and helpful.

After some testing of the sink pipes and running of the dishwasher (patiently waiting for it to finish it's eternal cycle, I might add) he determined my dishwater's filter was clogged up and spewing gritty water back out. ...which really made a lot of sense and I kicked myself for not realizing it before.

The boys in the house don't rinse their plates before putting them in, and I never thought of that being a problem until he pointed that out. D'oh! Super professional and honest to boot! Despite staying almost 2 hours at my house to figure out what's wrong, I was only charged a modest fee of $120, and that was at my insistence! Sean was adamant in trying to find the problem even when both the sink and dishwasher stubbornly refused to show signs of its typical rebellion.

That's really going above and beyond as a lot of people just give up and charge you $$75-150 for a visit even if it was only 20 minutes. I will definitely be sending for them again! Robert was the only plumber willing to give me a rough estimate based on an email request and two (accurate photos) I sent to him.

I wasn't looking for a hard quote that I would hold him to, I just needed a rough idea so that I could plan my next step and budget accordingly. It was exactly what I needed.

I tried multiple plumbers and only one other would even return my email. It's nice to see that someone is on the ball and using this 'new fangled' email technology to their advantage.

(Most trades pros haven't really caught on yet) Seems like a great way to quickly review a situation without the scheduling hassles of an in person visit. Bravo Robert! When I am ready to call in a plumber for any job I have, I know where I will go now.

Greg in SF Just got done with my first visit from the Friendly Plumber. After fully disassembling my bathroom drain to retrieve a ring my wife dropped, I discovered the pipes were damaged and in need of replacement.

I figured I could handle this up until the point I discovered the pipe into the wall was frozen into place. I decide this was one of those points where it would be easy to do serious damage so I decided to call in a professional.

Friendly Plumber was able to squeeze me in the same day. They arrived at my house and were not bothered by the fact that I had started the job on my own and bought replacement pipes.

My decision to call in professional help was vindicated by the fact that they really had to whale on the pipe to get it out. Less than an hour later, I had a working sink again.

I couldn't ask for a better experience. I called Friendly based on Yelp reviews after my usual plumber proclaimed I had the wrong part to fix my bathroom faucet.

After researching it with the faucet manufacturer, it turned out I had the right part, but my plumber couldn't recognized it and didn't know how to install it. Sean came out and was able to figure it out.

He did a great job. Also, if you're into massive Brit ginges, it's an exciting way to spend the afternoon.

I read so much great stuff about Friendly Plumber, but couldn't get a response for almost 4 days. When I finally talked to someone they couldn't come to do the job for 2 weeks, so they referred me to Frisco Plumbing who is a total rip off.

Nice guys, fair pricing and good service. I would definitely use them again.

One minor item, they turned off my furnace and did not reactivate it. I was able to go into a crawl space around 11pm and find and fix how they had done it.

Some less technical would have spent a very cold Feb night missing a working furnace. I got a nice follow up call the next day apologizing for the inconvenience around the furnace so it's all good.

Again would definitely recommend these guys! About to call the Friendly Plumber for help again. Over the last 10 years Robert has provided the best imaginable service for all my plumbing needs.

There is no need for fear of his finding a problem where none exists. He is always there for you, rain or shine, fixing the problem and showing you how to maintain what is repaired, and also what to prepare for the future.

He has just been a life saver. I thought I should write this review first because I always forget to yelp about him after he comes to the rescue.

Integrity. That is the word for the Friendly Plumber.

Integrity. I had a Chicago Faucet bathroom sink (lav) valve that was leaking; the first time around I was able to fix it myself, and I cancelled my app't.

A few months later, the problem came back; I called Robert and they came by and nailed the fix in a few minutes, with good humor and focus on the job. I also appreciated some of the background info that Robert gave me on the assembly so that when I got in a new cartridge for the faucet, I could do the replacement myself if required (or call them in again).

I would use them again, and the charge was very reasonable. I can't say enough about Robert and Friendly Plumbing.

He did seem to forget our first appointment too (see previous post) but came 20 mins after I called, and was very honest about our broken toilets (get new ones, it's about the same price as fixing them!). He came the following day to check on a leak, and then the day after that to install them.

He was reasonable & friendly. Will definitely use them again! Robert was indeed friendly and very professional.

He gave useful advice and provided several pricing options to resolve the plumbing issue. Friendly Plumber is who you need to call for any plumbing troubles.

Robert came to the house to help me fix a toilet. Helped me figure out the right approach and did a terrific job.

He's a star. I picked Robert at Friendly Plumber because the Yelp reviews and because I really like to patronize local businesses when I can (I mean I can call a plumber from anywhere in the city but I like to support my 'hood and keep the good businesses here).

Anyway, I called at 9am and had an appointment for that late that afternoon. He came as promised and with little drama or nonsense had my blocked toilet (yuck) fixed and done in 15 minutes for a very, very reasonable cost.

He even gave me suggestions as to how to avoid his return and we had an interesting discussion about Yelp and its business model too. He just runs a good show and is a really nice, smart guy to boot -- I would recommend him to anyone.

Look no further, Robert rocks and he really is a friendly plumber. We had a really tricky job which involved crawling through a dirty attic and tons of perseverance to find a gas pipe buried underneath the floorboards...two other plumbers gave up...Robert didn't give up and he finished the job.

He's a really, really nice guy and you should call him with your job. "friendly" is definitely appropriate for Robert...

we ended up wasting a good half hour just chatting about politics and the real estate market as he was writing up the list of work I had for him. I gave him a key and he later returned it to me at another location....

and the final cost... $50 LESS than the quote.

My only concern wasn't an issue either - one yelper complained that he failed to show for an appointment... so i called the night before (mine wasn't a rush job) and a friendly receptionist confirmed it for me....

and Robert was on time. So a solid 5 stars.

Believe the 5 stars from so many people!!! Robert WAS friendly, but most of all he wasn't trying to rip me off like those other guys at Atlas or Water-Heaters-Only. I'm not going to give those other guys mean Yelp reviews, I'm just giving Friendly a great one.

I'm a stay-at-home-mom with "Take Advantage of Me" written all over my smile. Sure enough Atlas/Water-Heaters-Only tried to do just that.

It seems to me they tried to talk me out of what I wanted into a mediocre brand and model they had sitting around their warehouse in a ripped up box. I must have looked like the perfect person to unload it on.

Luckily my husband came home (he does not have "Take advantage of me" written on his forehead!) He googled the brand and model of the water heater (something I recommend everyone do.) Atlas had presented it to me as "The Best!" and my husband discovered it was "expensive and mediocre." And not even what we wanted in the first place! Then there was Robert at Friendly. He really listened to us talk about what we wanted.

We explained the 3 loads of laundry we do, the 3 dishwasher loads, the 5 showers a day we needed to be hot and he installed exactly what we needed, even doing the extra soldering on our ancient pipes late into the night--on a Friday. He didn't recommend the high-end brands to us--he recommended we go with the old stand-by GE, who could gaurantee us a 12 year warranty--a company who wasn't invested in "upgrading" every few years and thereby making their own parts obsolete.

Robert at Friendly was completely straight up with us--no monkey business, and even willing to give me tips on how to not be taken advantage of in the future! Responsive, helpful, did the job for a fair price, came as promised on a saturday afternoon. Would definitely use him again.

Always nice, gave us an estimate and stuck to it. Seems honest and reliable.

He was a little late for his first appt., but showed up on time on the day he'd promised and did a good job installing a hot water heater and fixing a clogged garbage disposal. They cleaned up after themselves, even putting the stuff in our storage unit and under our sink back in place.

I don't know about cost compared to the competition 'cause we just needed to get the work done, but it seemed fair as well. (We also appreciated their suggestions that we postpone some work until absolutely needed.) We'll definitely use them again.

Rob is absolutely the best. He's done a bit of work in my place, which had shoddy plumbing to begin with.

He replaced my shower valve and patched up the wall. It works and looks as good as new now.

He also fixed my water heater on short notice while I was out of town. I couldn't ask for a more dependable and friendly plumber! Our water heater blew out last Saturday morning.

I was dreading the "weekend" rates on a plumber. I called Robert because we'd used him before for a new faucet and we were happy then.

We're happy now as well. Robert turned up, assessed the situation and had installed a new water heater by 4:00pm that afternoon and all on his own I might add! The cost was within the estimate and well done.

Robert is courteous and friendly (especially if you make him a latte) and to top it all it was his birthday!! It had the makings of a plumbing catastrophe. Our laundry room had flooded and water was leaking through to the garage below.

After checking the usual suspects, I couldn't find the culprit and was convinced I'd need a plumber. At the recommendation of our realtor and friend, I called Robert at Friendly Plumbing.

He asked a lot of informed questions and then calmly, systematically helped me pinpoint the likely cause and possible solutions. Robert said he'd happily come out and check for himself, but that I should try one of his fixes first.

You've got to hand it to a guy who'll help you solve your own plumbing problem before potentially charging you a fortune to do it himself. Next time I have a real plumbing catastrophe, I know who I'll call.

These guys are what service should be. I had a small project and some repairs to be done.

I told him what I needed done and he asked what I wanted as well. We worked out a fair price and they didn't leave until I was satisfied that everything was right.

This is how all my projects should be. Thanks guys! Friendly Plumber was great! I described my problems over the phone and he told me how to fix one of them by myself.

Then he came over very late on a Saturday night to fix my shower (which I was in desperate need of). He was very friendly and gracious the whole time and did the job quickly.

Exactly what you want in a plumber! I used Friendly Plumber after finding many favorable reviews on Yelp and am happy to say that i had a great experience! Robert is extremely friendly, down to earth, offers a fair price and gets the job done right the first time. I have used his services twice - once for a kitchen sink and the other for a water heater.

I would eagerly recommend him to anyone with plumbing needs. Robert was great! He preformed work on our kitchen sink and disposer...they now wrok like a charm.

He was extremely nice and helpful. And extremely reasonable! He has my recommendation 100%! Not only were they fast and honest, but they WERE friendly! They got that nasty hairball out of my sink and used the most cost effective method they could.

The gentlemen that came over also gave me a great introduction to plumbing 101. Top-notch service and reliability! This guy did a water heater replacement for me at my home and was excellent.

He came when he was supposed to, gave me all the options for me to make an informed decision, did a great install and was very friendly throughout the whole process. I had a few plumbers come to look at this small enough job and he was by far the best in every aspect.

I manage a multi-unit mixed use building in San Francisco and have found Robert to be the most competent plumber in the city. Last year I had a somewhat complicated gas line issue in one of the commercial units and Robert was able to diagnose and resolve the situation after two other plumbing companies were unable to come up with a workable solution.

Since then, I have relied on the Friendly Plumber for all my plumbing work and have been pleased by the high quality of work and the reasonable rates. He is as good as it gets in his trade, and that is a rare thing indeed.

. I have never experienced anything like this before - I scheduled an appointment with Robert the "friendly" plumber after having a very pleasant conversation with him on the phone and he never showed up!!! No call and no return call after I called him several times to see what was up! I can't believe I got stood up by a plumber.

So unprofessional and disrespectful of my time. Just another 5-star review to add to the melting pot of happy customers.

I agree with all the other 5-starers, great service...friendly...et cetera, et cetera... I'm not going to give them 1 star because its not their fault insurance is expensive.

Called them based on reviews here. They are not covered by insurance to do work in buildings with more than 4 floors.

Just wanted to let people know ahead of time. I called Friendly Plumber based on the excellent reviews I'd seen.

I suspect many of these reviews were written when they were a one man shop, now have expanded due to demand generated by Yelp. I got charged $220 for less than one hours work, replacing a sink trap.

When I called to ask about this, the owner explained to me that it costs him $80 just to dispatch someone on a call. I said I still thought $220 for less than an hour was exorbitant.

He agreed to refund part of this money on 12/20. It's now January 29th and I have yet to see any refund.

My shower handle stopped working recently, forcing me to use pliers to turn the thing on and off. I've also had a persistent leak under one of my bathroom sinks for a year now, and another plumber and a handyman failed to adequately solve the problem Enter Sean of Friendly Plumber.

Awesome accent, extremely friendly, and a really gentle manner. He was quickly able to assess and fix the sink, and he was kind enough to spend a long time on the phone with the manufacturer ordering a new shower part for me.

When the part arrived, Sean was there within minutes, installing it quickly. Throughout both visits, he was professional, communicated everything well, and repeatedly asked whether I was comfortable with the pricing.

I don't have much of a frame of reference for cost, but I didn't get the sense I was being taken advantage of. I have a very good opinion of this plumbing company and will make them my go-to guys from now on.

After calling twice and getting no reply, I conclude that they are not nearly responsive enough for a plumbing company. They have done a few things for me--seem good enough.

But often plumbing problems can't wait. We called these guys up to give us an estimate on a leaky shower faucet we had.

The guy came 2 hours late without notifying us. Granted it was extremely rainy that day so being late is understandable, but a courtesy call would be great.

The house visit estimate was 40 dollars, and then he told us that it would be 320 dollars to fix the problem minus 40 bucks if we decided to go with them (subtracting the house visit). Our landlord didn't like that price so we went with someone else.

Needless to say, we got it fixed by another company for a total of 167 dollars. Far cheaper elsewhere.

Left a message two days ago about heater repair. No one called me back.

I can't say enough about how pleased I was to find a professional, courteous, and competent plumbing service on my first try. I called at 7:30am and received a call back at 8:00, a full hour before their offices officially open.

Katherine asked relevant questions to quickly assess my problem, offer a tentative diagnosis, and make sure I wasn't going to get myself in trouble with my landlord or neighbors. Sean from Friendly Plumber arrived at my apartment shortly after I called.

He was friendly (no false advertising here!), honest, and worked hard to make sure the problem was resolved as quickly as possible. I had done quite a number on the kitchen pipes, but Sean had me fixed up in a jiffy! Despite the fact that I apparently still have some life learning to do around the appropriate use of garbage disposals, I am relieved to have found a quick and professional plumbing service.

I'll certainly be back when I need professionally delivered plumbing expertise in the future. Plumbing service was 4 stars.

The drywall person (Andrew) that they recommended did more talk than sanding. poor job.

I think he used 1/2" drywall where 5/8" was needed. Robert M is a great plumber.

I was shocked to see that he had so many 5 star reviews that were filtered! He has over 250 reviews! If you are looking for a "friendly" and reliable plumber- contact him today!!! Kudos to Robert for having such a great fan base! We needed a new water heater and found Friendly Plumber on Yelp. He replied promptly, showed up on time, and just like their website said, provided me with a quote prior to doing any work.

He gave me great suggestions, asked thoughtful questions about our water usage and future plans. He did not try to push the most expensive product.

In fact, we went with the lowest option - which turned out to be the right one for us. Robert worked quickly and efficiently.

Cleaned up after his work. Can't even tell he was there except for the brand new water heater.

He stayed to make sure everything worked. We are extremely pleased and will definitely use him again and recommend him highly.

Just like everyone else, I think Robert is AWESOME! I clogged up our garbage disposal with lemons. By the time we could be home in order for him to come over, the food may have gone down somewhat by itself.

He called to say he was on his way over (earlier than he thought). When he ran the disposal, everything was working again.

He was able to advise us on this and one other bathroom drain question as well. He was kind enough not to charge us but left us with handy new drain/plumbing knowledge.

I would SO call him again in the future. Seriously, he's the best.

Couldn't have been better. On-time, friendly, honest, clean and efficient.

I will definitely call these guys for any plumbing problem in the future. 03/11, Friday: Called for an estimate.

Came over, checked everything, said will email quote over weekend. 03/16, Wednesday: No email.

Called. Was told "Send me an email first - I'll reply tonight".

Sent email. 03/23, Wednesday: No response.

Confused and disappointed with the unprofessionalism. Called another plumber.

Got everything fixed the next day. Shouldn't have wasted time with FP in the first place.

I stand by my initial review. After having the problem resolved via another contractor I was upset enough to get a login to Yelp and post a review.

After i wrote my review FP responded with: "This reviewer, his IP Address, User Profile, and track record is currently under investigation by http://Yelp.com's Administrators because the events described in his review NEVER happened. We have no records of ever performing any type of work for anyone with this name on our files.

This review is a complete falsehood, written with malicious intent -- more than likely, by one of our competitors." I have not been contacted by Yelp in their "investigation" of me and my IP address. My experience with FP was not good and I wanted to echo the sentiments of another reviewer who warned of FP wanting to perform unnecessary work.

I've used these guys before and they were great. I wrote them a 5 star review at the time.

Now that I need more plumbing work, I rechecked their Yelp reviews and found lots of 1 and 2 stars. Since my 1st experience with them was so good, and this was only a faucet replacement, I decided to avoid the hassle of finding another plumber and called them again.

Bad decision. They didn't show up and, worse, they didn't call.

I can understand that circumstances can arise to make them late, but I'll never understand (or forgive) not getting a call. It's s so easy to do and should be standard business practice.

These guys dropped the ball. It takes more than being "friendly" to be professional.

So, I was all set to hire this guy for a project. I gave a call to the office to set a start date.

I asked if I could have a copy of his liability insurance, gave my fax number, and waited to recieve it. No certificate of insurance ever showed up...

wierd. This peaked my curiosity.

I then went to "cslb.ca.gov" to inquire into his workers comp insurance since he obviously has employees, he must have workers comp... Right??? Wrong!!! So, not only can he not provide me with a copy of his liability insurance, but he also does not have workers comp insurance.

This is extremely disturbing!!! God forbid, I would have hired this guy, any accidents this company had would have been my responsibility and my responsibility only!!!! This just goes to show how important it is to do your research! So all of these people that have left these beautiful reviews have been completely scammed!!! Although I can't say for sure that he does not have liability insurance (only that he could not priovide me with proof of insurance), I can say for sure that they have no workers comp insurance and they definately have employees... So, lesson learned: do your research...

Check it out for yourself... CSLB.CA.GOV.

By the way, these guys are also not available 24 hours a day, which is something I would want from my plumber... Great plumber, amazing service.

Suddenly this morning, we couldn't turn the hot water off -- total bummer. I called the Friendly Plummer (based on the Yelp review and their location), and Robert agreed to come by this afternoon.

He came *exactly* when he said he would, and gave me an honest assessment of what was going on. He gave me three options for "treatment," ranging in cost -- and was completely cool when I took the cheap route.

Long story short -- our hot water is off, and can actually be turned on and off in the shower at will (what a concept!) -- and all of this drama took place within the span of a day. And the fee for the fix was completely reasonable.

WOW, Friendly Plumbers is Fantastic!!!! Robert was really great at fixing a big leak we were having april 30th at my parent's eleventh avenue apartment. The roofers had been out the week before and all the vibrations from ripping up the old roof caused the old 1908 pipes to crack.

Robert and Friendly Plumbing were very responsive, showed up when he said he would, got the job done in just two days, and gave me a lot of free and friendly advice. I hung around and got him to educate me about plumbing stuff, which was icing on the cake!!! What impressed me the most --- Robert's honesty and frankness in telling me if I really didn't need this thing done, or what we could do to save money on the job.

Robert explained everything. He is very outgoing and and easy to talk to, so I would highly recommend him.

As I told him when we parted, "You're my plumber from now on." Robert took time on the phone today to help me diagnose my problem. he was not pushing me towards the expensive solution and i appreciate that.

have not hired him yet and will update if i do. I didn't use them, so this review is just based on phone interaction.

Very friendly and responsive. Gave me some helpful advice over the phone.

Someone was a little quicker on the response time, but just based on phone interaction, I would definitely give these guys a shot. My husband found Friendly Plumber here on Yelp (thanks everyone) - and we are extremely impressed with them.

They were prompt in every aspect of their work - from taking our initial email, to our first phone call, and eventually setting up an appointment the very next day. I had a toilet replacement and they literally took about 45 mins to take care of everything including payment.

Robert provided us with great advice on other areas and answered all our questions. We have used many vendors and plumbers in the past, but this is by FAR the best experience we have ever had.

On top of that - we believe their rates are outstanding. They are fantastic and I would NOT hesitate to use them again or to recommend them to all family and friends.

i gave Friendly Plumber a call based on the helpful reviews from fellow yelpers. although i hired them to help out my parents and was not there to supervise the repairs they did, my parents told me they were very professional, fair with their pricing, and did an outstanding job.

we will definitely be using them again for any plumbing needs. Ok, Robert was AWESOME.

I had a broken pipe in my bathroom and a flooded home. I called Friendly Plumber and Robert was out in less than an hour with an extremely good quote AND all the part to fix the broken pipe.

He was in and out so fast it was crazy. Oh, and he's a super nice guy to boot.

Highly recommended and will most definitely use again. Rob of Friendly Plumber was fantastic.

He was prompt, upfront about costs and explained everything clearly. He was neat, efficient, helpful, informative and all around great.

I will TOTALLY use Friendly plumber again if and when I need them. FYI, I used them to add a gas line so my gas dryer could be hooked up in our basement.

So happy I called them!'''.Read less