Hetherington Mechanical & Plumbing Contractors

The reviews for Hetherington Mechanical & Plumbing Contractors reveal a significant divide in customer experiences, largely driven by a mix of poor communication and questionable billing practices. Many customers express frustration about the difficulty in reaching the company and obtaining timely service, casting doubt on the company's reliability. A common theme is the lengthy wait times for app... Read more

The reviews for Hetherington Mechanical & Plumbing Contractors reveal a significant divide in customer experiences, largely driven by a mix of poor communication and questionable billing practices. Many customers express frustration about the difficulty in reaching the company and obtaining timely service, casting doubt on the company's reliability. A common theme is the lengthy wait times for appointments, with numerous customers detailing their experiences of waiting weeks for a response or service. A significant number of reviewers highlighted issues with pricing, stating that they felt overcharged for service rendered. Complaints included being billed for more hours than the technicians were present, and charges for minimal work done (for example, simple tasks being billed as complex operations). Customers noted perceptions of collusion between Hetherington and property management companies, contributing to suspicions of unethical billing practices. Despite the mounting negative criticism, there were occasional mentions of positive experiences, primarily attributed to individual technicians who displayed professionalism and competence. Some customers who had been with Hetherington for many years noted their reliability in emergencies. However, this positive sentiment appears overshadowed by the number of negative reviews, leading to a troubling overall perception of the company. In summary, while there are notes of satisfactory service from some clients, the predominant sentiment in recent reviews indicates that a significant portion of customers are dissatisfied, primarily due to unreliable service, communication challenges, and concerns about ethical billing practices. Read less