Genteel Plumbers

Many reviews highlight the impressive professionalism and skill of Genteel Plumbers' technicians. Customers consistently noted the punctuality of the plumbers, with multiple testimonials praising their on-time arrivals and quick responses, especially in emergency situations. The communication from the staff, including detailed explanations of the work needed and transparency about the costs, was a... Read more

Many reviews highlight the impressive professionalism and skill of Genteel Plumbers' technicians. Customers consistently noted the punctuality of the plumbers, with multiple testimonials praising their on-time arrivals and quick responses, especially in emergency situations. The communication from the staff, including detailed explanations of the work needed and transparency about the costs, was another recurring positive theme. However, the reviews also reveal a significant frustration regarding Genteel's pricing practices. Several customers reported feeling overcharged or subjected to aggressive sales tactics. One common grievance was the $90 fee for estimates, which reviewers felt discouraged them from exploring other options. Additionally, many reviews mentioned instances where quotes given by Genteel were dramatically higher than those provided by alternate plumbers for similar services. This has led to a perception among some customers that Genteel employs questionable pricing strategies aimed at maximizing profits rather than offering fair and transparent estimates. Some customers who remain loyal to Genteel highlight their willingness to pay a premium for quality work when it comes to complicated plumbing issues. Others, however, have decided to seek out alternative services based on their experiences with price gouging, emphasizing the importance of shopping around before accepting estimates. The dichotomy of opinions suggests that although Genteel tends to deliver quality service, the pricing barriers may deter potential clients from engaging further. Overall, while the quality of plumbing work received a favorable evaluation, the pricing strategy employed by Genteel Plumbers has left many customers feeling dissatisfied and hesitant about future business dealings. Read less