Five Star Plumbing & Rooter

The reviews for Five Star Plumbing & Rooter present a polarized sentiment among customers. On the positive side, clients frequently commend the company for their quick response times and professional demeanor. Reviewers specifically mention technicians like Louis and Ernesto, praising their courteousness, knowledge, and efficiency, particularly in urgent plumbing situations. Customers expressed gr... Read more

The reviews for Five Star Plumbing & Rooter present a polarized sentiment among customers. On the positive side, clients frequently commend the company for their quick response times and professional demeanor. Reviewers specifically mention technicians like Louis and Ernesto, praising their courteousness, knowledge, and efficiency, particularly in urgent plumbing situations. Customers expressed gratitude for the help provided, with many stating that the quick action of the team significantly mitigated potential damages. This positive sentiment highlights the company's capability in handling emergency situations effectively. However, the negative reviews showcase serious concerns that impact overall customer satisfaction. A few customers reported poor communication, citing missed appointments and a failure to return calls, leading to frustration when urgent plumbing needs arose. Issues with billing, including accusations of overcharging and disagreements on the service provided, were also common among the more critical reviews. Some customers felt they were misled about costs and contractual terms, further damaging trust in the service. The mix of reviews indicates that while Five Star Plumbing & Rooter is capable of providing quality service, there are troubling inconsistencies in customer service and follow-through that may deter potential customers. The company may benefit from bolstering its communication practices and training staff to handle customer interactions more professionally, especially in billing disputes, to enhance overall customer experience and satisfaction. Read less