Chosen Rooter & Plumbing

The reviews reveal a notable dichotomy in customer sentiment toward Chosen Rooter & Plumbing.Positive Experiences: - Many customers express appreciation for specific technicians, particularly Damien, who stands out for his communication skills, professionalism, and problem-solving abilities. Clients note his thorough approach and the ability to explain complex plumbing issues clearly. - Qui... Read more

The reviews reveal a notable dichotomy in customer sentiment toward Chosen Rooter & Plumbing.Positive Experiences: - Many customers express appreciation for specific technicians, particularly Damien, who stands out for his communication skills, professionalism, and problem-solving abilities. Clients note his thorough approach and the ability to explain complex plumbing issues clearly. - Quick response times and efficiency in addressing urgent plumbing issues are also frequently highlighted. Reviews mention technicians arriving promptly, often in emergency situations, and resolving issues in a timely manner. - Customers have shared positive experiences regarding the quality of the work performed, with many indicating they would recommend the service to others for similar plumbing needs.Negative Experiences: - A significant number of reviews raise concerns about administrative issues, particularly delays in scheduling and communication breakdowns. Some customers had appointments missed or rescheduled without adequate notification. - There are complaints about unexpected charges and perceived lack of transparency regarding pricing. Some clients felt blindsided by costs that were not communicated clearly upfront. - While technicians were commended for their work, concerns about the initial diagnostic fees and the overall customer service experience, especially in cases involving warranty coordination, have left several customers frustrated.Recurring Themes: - Technician Performance: Background feedback points to a generally high level of technical expertise among Chosen's plumbers, which is confirmed by multiple reviews praising their professionalism and skill. - Customer Service: While the technicians receive high marks, the administrative side of customer service appears to lag, leading to decreased satisfaction among clients who faced issues in service delivery and communication. - Reliability: Customers who encountered issues with no-shows or rescheduled appointments voiced significant dissatisfaction, which overshadowed their otherwise positive impressions of the technical work undertaken. In summary, Chosen Rooter & Plumbing demonstrates strong technical capabilities with a skilled team of plumbers, particularly with patrons who have encountered prompt and effective service. However, the customer experience is marred by administrative challenges and inconsistency in communication that require immediate attention for the company to achieve a more favorable overall reputation. Read less