Bill Bragg Plumbing

Positive Experiences: - Professionalism and Expertise: Many reviews repeatedly mention the professionalism of the team, particularly praising Thomas and Dean's ability to diagnose and fix issues effectively. Reviewers noted their technical skills and the ability to provide quick solutions. - Customer Service: Several customers highlighted the excellent customer service and communication skil... Read more

Positive Experiences: - Professionalism and Expertise: Many reviews repeatedly mention the professionalism of the team, particularly praising Thomas and Dean's ability to diagnose and fix issues effectively. Reviewers noted their technical skills and the ability to provide quick solutions. - Customer Service: Several customers highlighted the excellent customer service and communication skills of the staff, who were described as friendly, approachable, and willing to provide advice even on minor repairs without charging. - Honesty in Pricing: The reviews reflect a strong appreciation for the fair pricing practices of Bill Bragg Plumbing, with many customers remarking that they felt charged reasonably compared to other companies. Many felt that the team prioritized doing necessary work over simply upselling services, which built trust. - Quick Response Time: Customers often appreciated the promptness of the service, with many stating that help arrived quickly after they called. This responsiveness added to their overall satisfaction.Negative Experiences: - Missed Appointments and Communication Issues: A few reviews indicate frustration due to missed appointments, lack of follow-up, and lack of communication concerning job bids and scheduling. These instances led to feelings of disappointment and lowered trust from some customers. - Unprofessional Behavior: Instances of perceived rudeness and insensitivity, particularly from Bill, were noted in multiple reviews. Comments made during missed appointments and dismissive interactions negatively impacted the experience for some clients, leading them to express reluctance to recommend the service in those contexts. - Inconsistent Service Quality: While many praised the professionals Read less