A.T. Weber

Quality of Service: A significant number of reviews highlight the professionalism and skill of A.T. Weber's technicians, who are generally described as knowledgeable, prompt, and courteous. Customers have expressed satisfaction with the quality of workmanship, especially for complex installations and repairs. Many have had positive experiences with technicians like Ken, Campbell, and Todd, noting ... Read more

Quality of Service: A significant number of reviews highlight the professionalism and skill of A.T. Weber's technicians, who are generally described as knowledgeable, prompt, and courteous. Customers have expressed satisfaction with the quality of workmanship, especially for complex installations and repairs. Many have had positive experiences with technicians like Ken, Campbell, and Todd, noting their ability to solve problems effectively and communicate processes clearly.Customer Service Issues: A recurring theme involves dissatisfaction with customer service, particularly concerning scheduling and communication. Customers reported issues with slow responses and difficulties in getting timely updates or clarifications about job status, leading to frustration when appointments were canceled or rescheduled without adequate notice.Pricing and Value Concerns: Multiple reviews indicate that A.T. Weber's pricing is higher than that of competitors. Reviewers often commented on the perceived lack of transparency in billing, including instances where unapproved work was charged or where pricing estimates were vague and lacked breakdowns. Some clients felt that the quality of work did not justify the higher costs, leading to disappointment.Diverse Experiences: While many customers have had repeat positive encounters with A.T. Weber, a significant number of others report negative experiences, especially regarding warranty work and repairs related to previous services. Discontent often stems from issues that were not resolved satisfactorily, causing clients to seek alternative providers after their initial trust.Mixed Reliability: The reviews reveal a pattern of inconsistent reliability. Some clients described excellent response times and a strong commitment to customer service, while others felt abandoned or ignored after scheduling their jobs. This disparity suggests a potential need for improved operational efficiency and staff training.Commitment to Resolution: Positive reviews frequently mention that technicians went out of their way to help, implying a good level of customer care when involved directly; however, the disconnection between office staff and field technicians appears to create a gap in customer satisfaction.Recommendations and Repeats: Despite the negative experiences, many customers stated a willingness to continue using A.T. Weber for future plumbing needs, based on their past positive engagements. They often advised potential customers to consider A.T. Weber for specific jobs while being aware of the pricing structure and the need for clear communication. In conclusion, A.T. Weber Plumbing & Mechanical is recognized for its capable technicians and quality workmanship but faces challenges in customer service and communication that, if addressed, could significantly enhance overall customer satisfaction. Read less