Zoom Drain San Diego

The reviews indicate several common themes regarding customer experiences with Zoom Drain San Diego. A notable highlight is the professionalism and expertise of the staff, specifically referencing technicians Eduardo and Alexandro. Customers appreciated their prompt response, friendliness, and knowledge when diagnosing plumbing issues. This aspect of service consistently received positive remarks,... Read more

The reviews indicate several common themes regarding customer experiences with Zoom Drain San Diego. A notable highlight is the professionalism and expertise of the staff, specifically referencing technicians Eduardo and Alexandro. Customers appreciated their prompt response, friendliness, and knowledge when diagnosing plumbing issues. This aspect of service consistently received positive remarks, suggesting that the company has skilled personnel who effectively resolve problems. On the downside, there are substantial concerns regarding transparency in pricing and the completeness of services provided. One reviewer expressed frustration over additional costs related to necessary work that they believed should have been standard, such as the installation of a sleeve for a French drain. This has sparked a sense of dissatisfaction, especially when the company did not offer a resolution beyond agreeing to pay for the missing sleeve. This situation indicates potential areas where the company could improve by enhancing communication regarding pricing and scope of work before services are rendered. Furthermore, the feedback suggests a need for better customer service follow-up post-service completion, particularly with providing visual evidence of the completed work. The absence of detailed communication after service has led to feelings of unease and mistrust among some customers. While there are certainly customers who highly recommend Zoom Drain for their quality and efficiency, the unresolved issues and customer dissatisfaction highlighted in the reviews may impact the overall perception of the company. Addressing these concerns regarding communication and transparency could enhance customer trust and satisfaction in future engagements. Read less