THA Heating Air & Plumbing

Positive Experiences with Technicians: A significant number of reviews commend specific technicians for their professionalism, efficiency, and ability to communicate clearly with customers. Notably, technicians like Oliver and Amir were highlighted for their friendly demeanor and their competence in diagnosing and fixing issues swiftly. Many customers remarked on these technicians' engagement, suc... Read more

Positive Experiences with Technicians: A significant number of reviews commend specific technicians for their professionalism, efficiency, and ability to communicate clearly with customers. Notably, technicians like Oliver and Amir were highlighted for their friendly demeanor and their competence in diagnosing and fixing issues swiftly. Many customers remarked on these technicians' engagement, such as playing with pets during service, which added a personal touch.Prompt and Efficient Service: Numerous positive reviews focused on the timeliness of response, particularly in emergencies. THA was noted for sending technicians quickly during heatwaves when air conditioning systems failed, which was vital for many customers. The ability to work under pressure and meet urgent needs earned THA commendations.Customer Service Issues: A recurrent theme in negative reviews centered around unprofessional customer service experiences. Problems such as failure to call ahead, missed appointments, and unresolved complaints about billing or scheduling led to frustration among clients. One customer expressed deep dissatisfaction with the owner Read less