Review and analyze now for company Tarpy Plumbing Heating & Air and provide the analysis in the discussed format for the following reviews: '''Great service and knowledgeable technicians. They install quality equipment and inspect it when needed.
We purchased our HVAC system from Tarpy in 2021 and couldn't have been happier with the service. All the way from sales to installation the team was absolutely great.
Fast forward to 2024 and things have dramatically changed. I called to schedule an appointment to have our condenser temporarily moved.
I should have known something was up from that first call as they women on the phone didn't understand what I was even asking for at first but I proceeded to move forward. Issues we ran into: 1.
They kept moving the appointment time on us and it was frustrating as I was waiting at home all day from them. 2.
While discussing this appointment on the phone, no one ever told me that the service would not be done that day rather it was just an appointment for a quote. I fully expected the service I called in for and scheduled would actually be done that day and a Tarpy truck full of techs would come out.
3. When the guy showed up, he comes in an unmarked white truck with zero Tarpy branding on it and zero Tarpy branding on his person.
This was not our experience when we initially used them as even the sales guy had a Tarpy truck and a Tarpy shirt in 2021. 4.
He quoted an insane amount of $$ to temporarily move a condenser and back and the quote was so high it is seriously theft. $6800 to move a $4500 condenser with no additional work/parts required.
Let's just say that is 16 hrs of work on the absolute high side? they want to charge $400 per hour for LABOR 5. After my husband asked him to leave, he called into the phone system and asked a manager to call him ASAP.
No one ever called. We ended up looking up the reviews and saw that all the most recent ones are terrible.
Did a Google search and found out they sold the company in 2023 to American Residential Services/Rescue Rooter. Now it all making sense as this company might have the Tarpy brand but it is NOT the same company as before.
This new company is trying to do business on the Tarpy name and all the excellent reviews from 2023 and before. It's apparent they outsource a lot of things now and are trying to charge absolutely insane prices to people based on their prior reviews.
It's a total shame because the website still says "Family Owned and Operated" but that is not the case. I'm sure they will respond with the same canned response they have been doing for all their recent poor reviews as well and asking upset clients to call in when we already did that and no one got back to us.
Do yourself a favor and do not use these guys. You will pay a ton of $$ and be left with terrible service.
DO NOT HIRE TARPY!!!!!! I'm extremely disappointed with Tarpy. We've been loyal customers since 2010, spending nearly $50k, but their service has drastically declined.
During a recent heat wave, I scheduled an appointment for Monday morning. They called to reschedule for Tuesday, but no one showed up.
After multiple calls, I was assured a technician would come, but they were a no-show again. For over three weeks, I called daily, promised callbacks from a manager, and was told my case was marked as an emergency--but nothing happened.
This decline in service is shocking. Now, my HVAC system, only four years old, is having issues.
Avoid this company! Hi everyone, In 2021, I made a contract with Tarpy at a reasonable price. The service and installation were acceptable, and the customer service was good until they encountered an issue with one part of the contract where they bid the wrong price and didn't estimate it correctly.
Despite this, they honored their promises and completed the contract. However, when they returned to test and check the furnace and AC, I encountered several issues.
I've called and emailed them multiple times during my 2-year warranty period, but they never fixed the problems. The first issue is that whenever my thermostat starts, the circuit breaker for my living room lights trips.The second issue is that small white particles are coming out of the vents.
I understand they might not have made a good profit on my project due to their sales team's inaccurate estimate, but as a customer who has already paid $21,000, this is not my concern. I moved into a new place and had the original installer (not Tarpy) come out to inspect my HVAC.
They gave it a once-over and said it was good to go. I used Tarpy exclusively at my last home for four years.
I wanted to make some changes to the system so I called them. I was looking to see what my options were for cooling the second floor better.
I was interested in a whole-home humidifier for when the Santa Anas are here, and I also wanted to ask about using a mini-split in the bedroom so we didn't have to cool the whole house at night. When I spoke to them over the phone, they insisted I needed to have an inspection and pay the $99.
I was looking to buy so I was surprised because usually they send someone out with an iPad to build a quote. They relented and agreed to send someone.
The Tarpy rep showed up in a private vehicle and had no Tarpy branding on. I had to ask who he was.
I explained what I needed and he told me to call a handyman to add additional duct work upstairs. I asked about replacing ducting and he told me it started at $7k.
I was surprised as they replaced all the ducting in my last home for $1995. I also asked about the mini-split and he said they install them but I'd be better off getting one from Lowe's.
I was going to ask about a tankless water heater (they installed one at my previous home) but I ended our interaction as he was probably going to tell me do it myself. Don't waste your time with Tarpy.
There are so many other HVAC/plumbers in San Diego to choose from. Used Tarpy to install my Condenser and HVAC system at my house a couple years ago.
At the time I requested what it would cost to move the condenser so I could have the concrete redone. The tech assured me it would be only $350 to do that when I was ready.
Since it was a couple years I expected it to be a little more so I was fine with that. They said it was $129 to come out and move over the phone, which I knew couldn't be right but continued.
They missed both windows they gave 10-1 and 1-4 and arrived just after 4:00. The tech said it would be a little more as it was 2 trips and they were storing at my house.
So I asked him to get me the proposal so we could get going. He worked on it and came back at $6,800 for the moving of the condenser! My condenser cost just less than that new! I was clearly not moving forward at that point so asked he to take off.
I am posting this so anyone looking knows to be weary of the promises from the technicians as this wasn't even close and in fact was out right robbery. Bummed I even gave them the business in the first place now.
Soliciting customers through unwanted texts. Tsk tsk.
I'm currently active on the DNC registry. How did you even get my number? This is such a bad look.
Do not use these crooks! They were going to charge me $800 ($400 an hour with a minimum of 2 hours...for a wiring job that would take 15 minutes) + their diagnostic fee ($119) to change out my thermostat with a new one that I purchased! They still charged me $119 for being in my home for literally 3 minutes!! DO NOT use these people. What they do was criminal!!!! My review in on my conversation only with Jamie their Plumbing Dispatcher.
I have set up an appointment with Jamie for Gabe their plumber to come over for this Thursday on July 6, 2023 from 11 a.m. to 1 p.m.
is the time frame that Gabe will be driving over to my house to diagnose the low water pressure issue and the clogged up showerhead in the master bathroom shower. I was quoted the $49.00 Diagnostic Fee from Jamie their plumbing dispatcher this morning when I called this Tarpy Plumbing Heating & Air Conditioning Company today.
Jamie was very professional, knowledgable about my plumbing issue, and Jamie was also very sympathetic about my plumbing issue which I am currently having at my house that involves the lower water pressure and the clogged-up showerhead that is located in the master bathroom. Jamie said to me that after Gabe the plumber diagnosis this issue with the lower water pressure and the clogged up showerhead in the master bathroom shower.
Gabe will give me an estimated price on the parts that he will need to buy and to install for this clogged up showerhead and the price on adjusting the water pressure to a much higher level in order for me to take a shower and wash my hair more efficiently. UPDATE: I called the number below and asked for Cherylynn and they said "Who?" I asked for a manager to call me back and no one has called me back.
Do not use this company. DO NOT HIRE TARPY PLUMBING, HEATING & AIR.
This company is looking to sell you an annual membership for maintenence rather than fix the issue they were hired for. My AC split unit was spitting water and after researching the issue, I knew that I had a clogged drain.
I called Tarpy for assistance it went terribly. First, when you schedule an appointment, it is done through a call center that is used for several companies.
The call center said the wrong company name when they were confirming my appointment and this should have been a red flag that there is no attention to detail. I was given a 12-4pm window with a 30-40 minute call ahead for my appointment.
I called to follow up on the estimated time of arrival twice because there was no one here by 4pm. Next, the "lead tech" Jonathan arrived and called me once he parked the car.
This did not give me the lead time to turn on my AC and let it run to show the leaking water. Because he did not give me a heads up about his arrival, I could not show him the problem.
Rather than listen to me about what the problem is, Jonathan simply sprayed a chemical on my AC split unit. I told him that there is a clogged drain and that is why the water is spitting.
He was more interested in selling me an annual membership than fixing the problem. He never even looked at the drain or took the cover off of the AC unit.
He left before the water started backing up. Approximately 15 minutes after he left, the water started spraying again.
I sent him a picture and he told me it would be approximately $615 to fix this plus the $240 annual membership contract fee. He told me someone would call me the next morning between 7:30-8am.
No one called me during that window. I knew that I was being bamboozled.
BOTTOM LINE - DO NOT USE THIS COMPANY. I spoke to my neighbors and called another HVAC company to clean the drain.
The other company did an excellent job and cleaned the drain for a reasonable price. We purchased a new $25K HVAC system (including extended warranty and service/maintenance contract) from Tarpy 3 years ago.
The system works great, however we've had nothing but problems with their service. Every time a technician comes out to do scheduled maintenance (covered in the package we bought), suddenly we have issues and they're try to charge us thousands of dollars in "upgrades".
We've had a technician forget to change the filters, which is essentially the only thing they really need to do with a brand new system and forget the plug the AC unit back in which resulted in us coming home to our house being 90 degrees inside! The company has recently switched to a new answering service. I have been trying to reach someone for 2 months and left numerous messages never to receive a call back! Very disappointed.
I would not recommend this company. It is so unfortunate about this company.
We had hired them to put in a furnace and whole house fan. At the time it was very expensive however they were pleasant and it seemed all was put in correctly.
That was about 2 years ago. Since then it has been a horrible experience.
We paid for the Gold Membership and every time the service guys came out it was the same story. Always trying to get us to buy something else.
Hard pressure tactics . This last service we found out that they did not put the April Air Filter in correctly and now our heater blower is covered in dust and debris.
We called to have them fix this and never heard back from anyone. Please read the recent reviews.
This is not a good company anymore . You will be waisting your money.
Awful service. They installed a faulty unit from the jump.
They did a poor install and even had the drain go into our crawl space. We've probably had 75 visits in 8 years.
Just to fix their mistakes. Since then the unit keeps breaking.
Something recently broke and they ordered a replacement part. After waiting two weeks and calling to complain, they got the part under water and lost it.
So they ordered it again and told us while it's under warranty they will charge us for a minimum of two hours at $400 an hour. I complained and they said they will call me back.
They gave me a number to text and they haven't called me back. They do not stand by their work.
Now we are trying to decide if we buy a totally new unit with someone else. We are just so sick of this company.
We were scheduled to have Tarpy come by our home yesterday and were given a window of time that they'd arrive. First it was 10-1, then they said they could be here at 1 and then when it was close to 1 they canceled and said they were stuck at a project and had to reschedule for today.
When my husband called to reschedule for today he was told that they would arrive at 8 am today. It's now 10 and my husband got a call from the office informing him that they saw that he called yesterday to request an appointment today.
He reminded them that the appointment was scheduled and they should have been here at 8 this morning. There was no apology on their end and they just offered to send someone in the next hour.
At this point, they've been so unreliable and unprofessional, we decided we won't be working with them. We already spent several hours at home waiting for them and don't want to risk wasting any more of our time.
Had my scheduled service done on my HVAC. Chris Fellows did an awesome job.
He answered all my questions. He found that I need surge protection and that my UV light nedds replacement.
I recommend Tarpy to anyone looking for a locally owned and trusted company I called Tarpy a few years ago and replaced my AC unit. Since then I have tried to have a tuneup for the unit over the last 2-3 years without luck.
This year I received an email to take advantage of a tuneup special. I called a number of weeks ago, and last week I waited without anyone showing up.
I called that morning and the appt. Was scheduled for a week later.
Could have been my mistake but I typically get dates correct on my calendar. I asked them to make my appt first in the am.
Yesterday I waited and no one showed again. I called and rescheduled for today and was promised someone at 0800.
Yeah you guessed it......no show. At 810 I get a call from the tech with an eta of 45 min which does not work for me as discussed with the office now three separate times.
One of two things, either their schedulers are terrible communicators or the tech's don't follow directions. Long story for a short answer....don't use Tarpy they will waste your time.
I will look for a more punctual responsible company. Thank you for the response, but if you were truly concerned you would call me...you have my phone number.
You would not make your client call you a 4th time. Just a thought.
TARPY is not only a ripoff, they are a fraud. They do not do any maintenance at all, (filter change, system cleaning, etc.).
During the inspection, they find things that they can charge you for which are totally fraudulent, (oil leaking from a blower motor even though the blower motor has no oil to leak). Dirt and dust inside the heater motor, (they don't clean, you have to call for a service call).
Being one pound short of Freon, (which would cost $300 to fill the one pound). In short, an estimated $20,000.00 to replace the heating and air system that is only 7 years old and does not have any problems.
The technician then tried to sell us a system through him for a mere $10,000.00. We had an independent inspection done and everything checked out in the green and no additional Freon needed as it would have ruptured the air system.
That was the best $75.00 that we have spent. TARPY SUCKS! Very knowledgeable and professional.
I use them for heating, plumbing and cooling...they're very good with showing and explaining whatever the issue and provides options to consider. Every year since Tarpy installed our AC unit, we've had to repair our system - , replace parts, patch holes in copper lines, put refrigerant in the lines and dump thousand of dollars into our AC system.
Talk about a money pit! do yourself a favor and hire a company that stands by their work and provides a decent warranty. Terrible company, aweful warranty, shoddy labor, and complete waste of money.
I asked for a licensed plumber and was told their people worked under the license of the company. I should've looked elsewhere because they sent these two stupid kids who had no idea what they were doing.
Totally unprofessional. Their prices are over the top but I was in a bind so took a chance.
Big mistake! Buyer beware. Just had my annual furnace check up by John and he was extremely thorough and informative.
After watching a recent episode of "This Old House" that reviewed servicing a furnace, I asked a few detailed questions and John included me in on all those details and more as he performed the camera inspections of the heat exchanger etc. along with CO tests.
I got several these services for a discount by becoming a "Gold Member". Still a happy client after 6 years.
Very poor customer service and communication. Called last week to set up an appt for gas line removal and replacement.
Was very clear that I needed a specific day and time because another company would be here to coordinate replacement of fire table. After several calls to confirm that someone could be there on time, I got the total run around and was told the tech and managers would call me to confirm, no one ever called.
Do not and will never recommend Tarpy to anyone. Ugh.
Spent a lot of money with Tarpy over past year with installation of new heating/AC unit. Of course the sales person promised "5-star service because of their 5-star reviews".
This has not been my experience. Now, one year later, I'm simply trying to reach them to request some tax credit information and they've switched to one of those off site answering services for customer service, which, from my first 2 calls, appears to employ low-skilled operators that are difficult to understand and communicate with.
Tarpy had been responsive previously to our concerns, but most issues were never quite resolved. I'm left with the feeling that I paid way too much and am getting way too little.
Avoid this company. They appear to have some internal operational issues that are only getting worse.
My main line from the curb to the house sprouted a pinhole leak. Tarpy's technician Aaron came out and immediately fixed the problem and also noticed that my sprinkler system was connected to high-pressure city water.
He suggested that we move the sprinkler PVC pipe above the pressure regulator and thus preserve the system. This was done by Aaron and his helper Ronnie.
Both worked hard and I had the entire line replaced. I can't thank Aaron enough as he was a hard worker and very easy to get along with, great at explaining things, and left the whole area spotless despite a lot of trenching and dirt.
I highly recommend Tarpy. I spoke the Aaron and Ronnie's supervisor, George who was also very friendly, and was told that if I ever have an issue with the work done that they will stand behind their service.
Great job guys! The Brandon & his associate (Brandon did most of the talking, so it is his name I remember) were polite, professional and accommodating. They listened to what I had to say and worked hard to find the leak.
Unfortunately, they were unable to find it even with pressure testing and putting a camera down the drainpipe, so they were unable to quote me a price. Still, they were the most professional of the 3 companies I called to give me an estimate.
I have contracted with Tarpy for the last few years. The service was to include heater and AC checkups and drain the hot water heater.
Depending on the tech I had two different opinions after a heater check. One said the heater was overheating, the other said there was nothing wrong.
I purchased a new AC unit two years ago. After that check the tech told me I needed a part that was no longer included in new AC's, that it would increase the efficiency of the unit.
The cost was close to $500. I did not see any difference after the equipment was installed.
Tarpy has never drained the hot water heater. I could not get a response to my requests.
I was scheduled for a AC inspection today from a window of 10 to 2. No one showed up.
I sent a text at 3 and have not had a response. Just a warning to do your homework before hiring this company.
Honestly, customer for life.
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