John Stevenson Plumbing, Heating & Air

The recent reviews for John Stevenson Plumbing, Heating & Air elicit a mixed sentiment among customers, characterized by commendations and significant criticism alike. On one hand, many customers praise the professionalism, skill, and punctuality of individual technicians, often highlighting a commitment to quality and thorough service. Specific employees like Skyler, Patrick, and Stan receive not... Read more

The recent reviews for John Stevenson Plumbing, Heating & Air elicit a mixed sentiment among customers, characterized by commendations and significant criticism alike. On one hand, many customers praise the professionalism, skill, and punctuality of individual technicians, often highlighting a commitment to quality and thorough service. Specific employees like Skyler, Patrick, and Stan receive notable mentions for their exceptional customer interaction and technical competence. However, the positive remarks are countered by a recurring theme of customer dissatisfaction regarding pricing, perceived upselling tactics, and service reliability. Several reviews cite exorbitant estimates that appear inflated compared to competitors, alongside experiences of aggressive sales techniques which leave customers feeling pressured. Instances of miscommunication and poor customer service are also prevalent, particularly concerning scheduling and follow-up visits. Overall, while some customers express loyalty due to positive initial experiences, others signal dissatisfaction driven by pricing disputes and service transparency. Read less