Emory Plumbing

The reviews for Emory Plumbing reflect a dichotomy in customer experiences, ranging from highly positive accounts to disappointing ones.Positive Experiences: A considerable number of reviewers commend the quality of service provided by the technicians. Many mention the friendliness, professionalism, and promptness of employees like Carlos and Francisco. Customers appreciate the thorough job that i... Read more

The reviews for Emory Plumbing reflect a dichotomy in customer experiences, ranging from highly positive accounts to disappointing ones.Positive Experiences: A considerable number of reviewers commend the quality of service provided by the technicians. Many mention the friendliness, professionalism, and promptness of employees like Carlos and Francisco. Customers appreciate the thorough job that is often completed swiftly, along with clear explanations regarding the plumbing issues at hand. Those who had emergency situations often praise Emory for their quick response time and effective problem resolution. This establishes a strong trust factor, leading customers to recommend Emory as a reliable plumbing service.Reliable Service and Clean Job: Multiple clients noted that Emory plumbers not only fixed issues efficiently but also cleaned up after completing the job, adding to their overall positive experience. The ability to address problems related to older plumbing systems in historic homes also receives accolades.Communication and Scheduling Issues: The recurring theme among multiple reviews pertains to poor communication, particularly regarding appointment scheduling and follow-ups. Many customers expressed frustration over technicians arriving late or not showing up at all, with a noticeable lack of proactive communication from the office staff. This inconsistency seems to detract from the otherwise favorable technical service experience and suggests a need for improved organizational practices.Billing Concerns: Several reviewers reported dissatisfaction with billing practices, claiming instances of overcharging and inflated pricing. Complaints about needing to make follow-up calls to correct discrepancies in charges reflect a broader concern regarding transparency and trust in pricing.Customer Service Disputes: Some reviewers experienced rude or dismissive attitudes from office staff, which significantly impacted their overall perception of the company. Complaints of being belittled during phone conversations or not being taken seriously created a hostile customer service experience, overshadowing the technical proficiency of the plumbers.Mixed Overall Sentiment: While numerous customers hailed Emory Plumbing for their exemplary craftsmanship and positive interactions with technicians, the negative feedback regarding office management and customer service detracts from the overall rating. This leads to an unstable reputation that potential clients may find concerning. In conclusion, Emory Plumbing has the potential to be a highly regarded service provider based on its skilled workforce; however, the company must address communication lapses and customer service training to enhance customer satisfaction and streamline operations. Read less