Shetler Plumbing

Shetler Plumbing displays a divided sentiment in its recent reviews, with several customers praising the company for its efficiency, professionalism, and responsiveness, while others express frustration regarding communication issues and unprofessional behavior. Positive feedback highlights their quick service, thorough work, and friendly demeanor, indicating a strong appreciation for their expert... Read more

Shetler Plumbing displays a divided sentiment in its recent reviews, with several customers praising the company for its efficiency, professionalism, and responsiveness, while others express frustration regarding communication issues and unprofessional behavior. Positive feedback highlights their quick service, thorough work, and friendly demeanor, indicating a strong appreciation for their expertise and customer care. Conversely, negative reviews point to significant lapses in communication and service reliability, especially in terms of follow-ups and behavior during visits. Overall, while many customers are satisfied and willing to recommend the service, the complaints regarding professionalism and responsiveness suggest significant room for improvement. In detail, the reviews indicate a range of experiences with Shetler Plumbing. Common themes include:Positive Experiences: Many reviews laud the company for being fast, efficient, and capable in handling plumbing issues. Customers appreciate the team's expertise, professionalism, and the quality of their work, particularly emphasizing their ability to solve problems quickly, such as locating hard-to-find leaks and installing systems like outdoor showers.Operational Challenges: Contrasting the positive experiences, a notable portion of the feedback mentions poor communication and unprofessional conduct from staff. Specific instances include a lack of follow-through on promised updates regarding water damage insurance claims and unprofessional behavior during service calls, such as arriving under the influence.Customer Service: While some reviewers highlight their appreciation for friendly and reliable service, others reported feeling disrespected and left without help when needing assistance. This inconsistency in customer service appears to be a significant factor influencing overall satisfaction and loyalty.Recommendation Trends: Despite the issues encountered by some customers, there Read less