Palisades Plumbing

The reviews for Palisades Plumbing illustrate a stark divide in customer sentiment. Positive reviews highlight the quick response times, quality workmanship, and honesty of particular employees, particularly John Platt. Clients express satisfaction with the service provided, noting that repairs were handled promptly and effectively. This sentiment is reinforced by long-term customers who recommend... Read more

The reviews for Palisades Plumbing illustrate a stark divide in customer sentiment. Positive reviews highlight the quick response times, quality workmanship, and honesty of particular employees, particularly John Platt. Clients express satisfaction with the service provided, noting that repairs were handled promptly and effectively. This sentiment is reinforced by long-term customers who recommend the company based on their prior positive experiences. Conversely, several negative reviews bring to light significant issues that have amplified customer dissatisfaction. Key concerns include instances of unprofessionalism, particularly regarding a plumber reportedly engaging in substance abuse while on the job. This alarming behavior has tainted customers' perceptions and raises serious questions about the company's hiring practices and overall standards of professionalism. Additionally, issues around pricing transparency and service consistency were recurrent themes. Reviewers mentioned discrepancies between estimated costs and final charges, along with difficulty in communication with the business's representatives. Some customers felt frustrated and neglected, particularly in interactions that led to misunderstandings about service costs and project expectations. The company's promotional choices, described as derogatory and unprofessional by some reviewers, further exacerbate the negative sentiment. This has led potential customers to actively dissuade others from employing Palisades Plumbing's services. In summary, while Palisades Plumbing has passionate supporters who appreciate their work, the troubling reports of unprofessional conduct and lack of transparency are significantly damaging to the company's reputation. These conflicting experiences suggest that management may need to address operational issues and improve customer service practices to rebuild trust and enhance overall client satisfaction. Read less