Doheny Plumbing

Positive Customer Experiences: Many customers appreciate the swift response times, particularly during emergencies. Several reviews emphasized instances of technicians going above and beyond, providing not only the required repairs but also helpful advice and courteous service. Patrons like Tom and customers thanking individuals such as David and J.T. highlighted moments of integrity, such as retu... Read more

Positive Customer Experiences: Many customers appreciate the swift response times, particularly during emergencies. Several reviews emphasized instances of technicians going above and beyond, providing not only the required repairs but also helpful advice and courteous service. Patrons like Tom and customers thanking individuals such as David and J.T. highlighted moments of integrity, such as returning overpayments and showing commitment to quality service.Service and Professionalism Variability: While a portion of the clientele expressed satisfaction with the quality of work and professionalism exhibited by the technicians, others reported negative experiences. Complaints included technicians arriving ill-equipped to perform necessary repairs, leading to wasted time and increased costs. Some reviews noted that plumbers didn't stock basic parts on their trucks, causing additional trips that burdened the customer financially.High Costs and Billing Discrepancies: A recurring theme is dissatisfaction with pricing. Many customers feel overcharged for services, often citing bills significantly higher than those quoted over the phone or expected based on the work done. Instances of clients reporting substantial markups, particularly for small parts, led to frustration and perceptions of dishonesty. This sentiment was particularly strong among customers who compared costs with those of other plumbing services, indicating a belief that Doheny's pricing was not competitive.Communication and Responsiveness Issues: Issues with communication have surfaced frequently, with multiple customers reporting difficulties in reaching the company for follow-up on service requests. Complaints ranged from unreturned calls and missed scheduled appointments to unexpected fees and lack of clarity in billing. Customers felt that their concerns were often met with indifference, leading to significant dissatisfaction.Mixed Trust Levels: Trust appears to be a pivotal issue, with long-time customers expressing disappointment over recent service declines. Former loyal clients indicated that they might seek alternative services due to recent disappointing experiences, particularly in situations where no resolution was reached and perceived dishonesty was apparent.Employee Praise vs. Management Issues: While individual employees received notable praise, indicating strong on-the-ground service, this positivity contrasts sharply with complaints aimed at higher management and service policies. Instances in which customers highlighted pleasant interactions with specific plumbers underline the importance of technician performance; however, systemic management issues around pricing and repair protocols detract from the company Read less