Brass Built Plumbing

Across the reviews, a significant number of customers express satisfaction with the promptness and quality of service provided by Brass Built Plumbing. Charlie Meece emerges as a highly regarded technician, noted for his thorough communication and effective repairs, which significantly enhances customer trust. Common themes include efficient service, with many customers mentioning the speedy respo... Read more

Across the reviews, a significant number of customers express satisfaction with the promptness and quality of service provided by Brass Built Plumbing. Charlie Meece emerges as a highly regarded technician, noted for his thorough communication and effective repairs, which significantly enhances customer trust. Common themes include efficient service, with many customers mentioning the speedy response during emergencies, and a perceived high standard of work. Conversely, the reviews also expose areas of concern. A dramatic price increase from the initial quote raised red flags for some clients, indicating a lack of transparency in pricing practices. Additionally, one reviewer reported a concerning interaction with Charles, feeling disregarded when a new issue arose shortly after service completion, suggesting potential gaps in after-service support. The request to delete a negative review reflects unresolved customer service issues that might impact the overall customer relationship. In summary, while Brass Built Plumbing boasts a solid reputation with numerous satisfied customers who commend the quality of work and reliability, it is essential for the company to address transparency in pricing and follow-up support to mitigate negative experiences and further enhance their customer relationships. Read less