Andrus Plumbing

Positive Experiences: - Timeliness and Professionalism: A recurring theme in positive reviews is the punctuality and professionalism of the plumbers. Customers consistently mention that Andrus Plumbing technicians respond quickly, often within the same day or even hours during emergencies. - Knowledgeable Staff: Customers frequently commend individual employees, particularly noting the exper... Read more

Positive Experiences: - Timeliness and Professionalism: A recurring theme in positive reviews is the punctuality and professionalism of the plumbers. Customers consistently mention that Andrus Plumbing technicians respond quickly, often within the same day or even hours during emergencies. - Knowledgeable Staff: Customers frequently commend individual employees, particularly noting the expertise and friendliness of staff like Dallas, Lance, and Julie. Many reviewers highlight that their interactions with these employees provide peace of mind and confidence in the work being done. - Quality of Work: A significant portion of the feedback praises the effective repairs and services provided, indicating that when the job is done, it is typically completed to a high standard that alleviates their plumbing issues.Negative Experiences: - High Cost of Services: One of the most consistent complaints is centered around the pricing. Various customers express discontent, claiming that the costs are exorbitant compared to other local plumbing services. Reviewers feel that the pricing does not align with the complexity of the job performed, with some citing costs that significantly exceed what they have typically paid for similar services. - Scheduling Issues: Several reviews mention poor scheduling practices, where customers experienced no-shows or significant delays, leading to frustration and disappointment. This aspect seems to undermine the overall positive sentiment for some users who had high expectations based on previous experiences. - Customer Service Concerns: A few reviews note negative interactions with customer service, particularly when dealing with scheduling or billing issues. Complaints include the reception staff being unhelpful or rude, which detracts from the overall experience for some customers.Loyalty and Mixed Recommendations: - While some customers express reluctance to recommend Andrus Plumbing due to pricing issues, others are fiercely loyal, emphasizing that the quality and reliability outweigh the cost concerns. This contradiction indicates a division in customer perceptions where some prioritize value for money, while others prioritize service quality and responsiveness. In summary, Andrus Plumbing receives substantial praise for its effective and professional plumbing services, but the repeated concerns over high pricing and inconsistent customer service create a complex picture that potential customers should consider. Read less