Overview of Company Customer Sentiment Analysis in January
The reviews for Select Plumbing reflect a predominantly negative sentiment. Many customers express dissatisfaction with the service provided, particularly regarding unexpected billing issues, poor communication, and a lack of accountability. While there are mentions of satisfaction with the work of associated contractors, the experience with Select Plumbing itself has been marked by frustration an... Read more
The reviews for Select Plumbing reflect a predominantly negative sentiment. Many customers express dissatisfaction with the service provided, particularly regarding unexpected billing issues, poor communication, and a lack of accountability. While there are mentions of satisfaction with the work of associated contractors, the experience with Select Plumbing itself has been marked by frustration and a strong recommendation to seek alternative service providers. Read less
Overview of Company Customer Sentiment Analysis in January
Across the reviews, several recurring themes and sentiments are evident. A significant concern is the billing practices of Select Plumbing, highlighted by one customer's experience of receiving a final bill that was three times the original quote without prior discussion or approval. The lack of transparency around costs leads to feelings of being misled and frustrated. Additionally, the reviews e... Read more
Across the reviews, several recurring themes and sentiments are evident. A significant concern is the billing practices of Select Plumbing, highlighted by one customer's experience of receiving a final bill that was three times the original quote without prior discussion or approval. The lack of transparency around costs leads to feelings of being misled and frustrated. Additionally, the reviews emphasize poor communication from the company; a customer mentioned attempts to resolve issues with no response from Select Plumbing, culminating in legal threats without prior discussion. While a few reviews mention efficient service from other contractors, the dissatisfaction with Select Plumbing overshadows positive experiences. Customers report feeling compelled to look for alternative plumbing providers due to their negative experiences, citing a lack of fairness and honesty. Furthermore, the mention of mess left after service and issues with the installation further aggravate the sentiment towards the company. In summary, the reviews reveal a critical view of Select Plumbing's service quality, customer service, and billing practices, leading to a strong warning against choosing this company for plumbing needs. The overall impression is one of urgency for potential customers to consider other options. Read less