John Plumbing & Rooter

The reviews for John Plumbing & Rooter illustrate a clear trend of customer satisfaction, with multiple reviews praising their responsive customer service and the professionalism exhibited by the technicians, particularly John and Joe. Many customers noted that their issues, often considered urgent, were addressed within a remarkably short timeframe, sometimes within hours of the call for help. Th... Read more

The reviews for John Plumbing & Rooter illustrate a clear trend of customer satisfaction, with multiple reviews praising their responsive customer service and the professionalism exhibited by the technicians, particularly John and Joe. Many customers noted that their issues, often considered urgent, were addressed within a remarkably short timeframe, sometimes within hours of the call for help. The praise for the quality of work is echoed throughout the feedback, with several customers noting that the fixes provided were effective and durable, with minimal follow-ups necessary. Additionally, customers appreciated the company's willingness to go above and beyond, offering alternative solutions and ensuring that repairs were completed to a high standard. One review mentioned a technician who not only fixed a plumbing issue but also helped carry sand to protect pipes, demonstrating their commitment to customer care and attention to detail. The expertise of the staff, including the knowledge of the technicians, was frequently highlighted, indicating that customers feel they can trust them with their plumbing needs. However, it should be noted that a few reviews mentioned dissatisfaction with pricing, particularly regarding the transparency of estimates. There were instances where customers felt the charges were high for the services rendered or expressed concern about being overquoted without a clear understanding of the costs. Nevertheless, the majority of feedback indicates that customers are willing to recommend John Plumbing & Rooter to others, reflecting a high level of loyalty and trust in the service provided. Overall, while there are minor criticisms regarding pricing and occasional communication issues, the recurring themes of reliability, professionalism, and quality service significantly overshadow these negatives, solidifying John Plumbing & Rooter Read less