Bobby Blue Plumbing

Positive Experiences and Customer Satisfaction: - A significant number of reviewers expressed high satisfaction with the services provided by Bobby Blue Plumbing. The company's technicians were often described as professional, knowledgeable, friendly, and efficient. Customers specifically mentioned Brent and Jason for their exceptional service, often stating how quickly issues were resolved, in... Read more

Positive Experiences and Customer Satisfaction: - A significant number of reviewers expressed high satisfaction with the services provided by Bobby Blue Plumbing. The company's technicians were often described as professional, knowledgeable, friendly, and efficient. Customers specifically mentioned Brent and Jason for their exceptional service, often stating how quickly issues were resolved, including in emergency situations. - Many reviews highlighted the responsiveness of the company, appreciating timely appointments and prompt follow-ups. Several clients noted that their plumbing problems were addressed on the same day or within hours, which contributed to their positive experience.Clear Communication: - Customers frequently commented on the effective communication from technicians throughout the evaluation and repair processes. Reviewers mentioned that technicians were transparent about the problems, options for repairs, and associated costs, which played a significant role in building customer trust.Concerns about Pricing and Reliability: - Negative sentiments primarily arose from experiences regarding pricing. Some customers felt that estimates from Bobby Blue Plumbing were significantly higher compared to competitors' quotes. One user specifically detailed a substantial price difference for a simple repair, which raised concerns about potential overcharging. - There were complaints about unreliable service in terms of scheduling. Some customers experienced delays or no-shows, which led to dissatisfaction, especially during urgent plumbing crises.Mixed Feedback on Customer Support: - While many expressed gratitude for the professionalism and help received, there were reports of inadequate customer support management in handling complaints or follow-up services. There were instances of technicians not maintaining cleanliness, which resulted in unhappiness about the overall customer service experience.Impact of Technicians Read less